Customer Service Representative
Aperture Pet & Life
full-time
Posted on:
Location Type: Office
Location: Minneapolis • Minnesota • United States
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Salary
💰 $20 - $21 per hour
Job Level
About the role
- Provide support for customers utilizing an in-bound and outbound telephone system, email, fax, live chat, walk-in and will-call
- Answer questions from customers on various aspects of their orders that include cancels, returns, shipping issues and various other needs
- Provide product troubleshooting
- Answer hobby knowledge questions
- Assist customers with processing their orders
- Support customers account questions in a timely manner
- Respond to customer concerns by recommending the best course of action according to established department policies and procedures
- Participate in continuous education in the saltwater and freshwater aquarium industry to include time spent in product research and testing
- Participate in team development of quarterly and annual project-based goals and perform self-directed activities to support completion of goals
Requirements
- High School diploma or equivalent
- Minimum of one-year telephone customer service, retail or other related experience
- Aquarium hobby and product knowledge is a must
- Previous experience with saltwater reef systems is a plus
- Demonstrated understanding of water elements and their function within the reef aquarium is a plus
- Demonstrated working knowledge of equipment utilized in the saltwater aquarium industry is a plus
- Ability to learn working and advanced knowledge of our brand products
- Strong customer service orientation and commitment to company core values
- Organized, detail-oriented and able to concentrate on details with interruptions
- Thrive in a self-directed, motivated, entrepreneurial environment
Benefits
- health insurance
- 401k match
- parental leave
- diverse and inclusive culture
- opportunities for personal and professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephone customer serviceretail experienceproduct troubleshootingorder processingaquarium product knowledgesaltwater reef systems knowledgewater elements understandingequipment knowledge in saltwater aquarium
Soft Skills
customer service orientationorganizational skillsdetail-orientedability to concentrate with interruptionsself-directedmotivatedentrepreneurial mindset
Certifications
High School diploma or equivalent