Customer Service Representative
Aperture Pet & Life
full-time
Posted on:
Location Type: Office
Location: Minneapolis • Minnesota • United States
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Salary
💰 $20 - $21 per hour
Job Level
About the role
- Provide support for customers utilizing an in-bound and outbound telephone system, email, fax, live chat, walk-in and will-call
- Answer questions from customers on various aspects of their orders that include cancels, returns, shipping issues and various other needs
- Provide product troubleshooting
- Answer hobby knowledge questions
- Assist customers with processing their orders
- Support customers account questions in a timely manner
- Respond to customer concerns by recommending the best course of action according to established department policies and procedures
- Participate in continuous education in the saltwater and freshwater aquarium industry to include time spent in product research and testing
- Participate in team development of quarterly and annual project-based goals and perform self-directed activities to support completion of goals
Requirements
- High School diploma or equivalent
- Minimum of one-year telephone customer service, retail or other related experience
- Aquarium hobby and product knowledge is a must
- Previous experience with saltwater reef systems is a plus
- Demonstrated understanding of water elements and their function within the reef aquarium is a plus
- Demonstrated working knowledge of equipment utilized in the saltwater aquarium industry is a plus
- Ability to learn working and advanced knowledge of our brand products
- Strong customer service orientation and commitment to company core values
- Organized, detail-oriented and able to concentrate on details with interruptions
- Thrive in a self-directed, motivated, entrepreneurial environment
Benefits
- health insurance
- 401k match
- parental leave
- diverse and inclusive culture
- opportunities for personal and professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
telephone customer serviceretail experienceproduct troubleshootingorder processingaquarium product knowledgesaltwater reef systems knowledgewater elements understandingequipment knowledge in saltwater aquarium
Soft skills
customer service orientationorganizational skillsdetail-orientedability to concentrate with interruptionsself-directedmotivatedentrepreneurial mindset
Certifications
High School diploma or equivalent