Technical Implementation Manager

Apella

Technical Implementation Manager overseeing healthcare data integrations with hospital partners. Working closely with EHR systems and ensuring accurate data delivery for surgical services.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $125,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

OracleSQL

About the role

Key responsibilities & impact

Lead customer-facing implementation tasks — Serve as the primary point of contact for customers during data interface setup, coordinating with their EHR/Optime, interface, and reporting teams to meet project milestones.
Execute data validation and testing — Build and run test scripts to validate HL7 interfaces (SIU messages), report-based data feeds (e.g., Epic Reporting Workbench, Clarity scheduled/logged case reports, block schedule and release files), and other data sources.
Monitor production interfaces — Track active customer data feeds for variances (e.g., new surgical service lines, unmapped procedures) and outages (e.g., missing fields, dropped messages), escalating and resolving issues proactively.
Support new customer onboarding — Coordinate the technical data integration workstream for new implementations, including staging environment setup, endpoint testing, and production go-live QA.
Maintain documentation and processes — Create and maintain customer-specific data configuration documents, test plans, runbooks, and interface specifications.
Collaborate cross-functionally — Work closely with Product, Engineering, and Customer Success to relay data availability questions, surface limitations (e.g., real-time vs. nightly batch data), and inform the product roadmap with implementation insights.
Support scoping of new data sources — Assist in evaluating alternative data sources such as ADT feeds, orders interfaces, and Epic APIs as Apella expands its data platform.

Requirements

What you’ll need

2–4 years of experience in healthcare technology, EHR integrations, or a related implementation/technical operations role.
Familiarity with electronic health records — experience with Epic (e.g., OpTime, Radiant, Cupid, Bridges, Reporting Workbench, Clarity) and/or Cerner/Oracle Health is strongly preferred.
Working knowledge of healthcare interoperability standards such as HL7 (SIU, ADT) and familiarity with interface engines.
Comfort working with data — ability to compare, validate, and troubleshoot scheduling data across systems using tools like Excel, Google Sheets, or SQL-based reporting tools (e.g., Metabase, Hex).
Strong project management and organizational skills, with the ability to manage multiple customer implementations simultaneously.
Excellent written and verbal communication skills — you'll be the person our customers hear from regularly on implementation progress.
A collaborative, detail-oriented mindset with a bias toward proactive problem-solving.
Experience creating and maintaining test plans, project plans, or technical documentation.

Benefits

Comp & perks

Competitive salary and stock options
Flexible vacation policy and a culture that values time for rest and recharging
Remote-first work environment with unique virtual and in-person events to foster team connection
Comprehensive health, dental, and vision insurance—we're a healthcare company that prioritizes your health
16 weeks of parental leave for all parents

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EHR integrationsHL7data validationtest scriptsdata feedsdata integrationinterface enginesproject managementtechnical documentationtroubleshooting

Soft Skills

organizational skillscommunication skillscollaborative mindsetproblem-solvingattention to detail