APCO Holdings, LLC

Mechanical Claims Adjuster – RV

APCO Holdings, LLC

full-time

Posted on:

Location Type: Office

Location: Norcross • Florida • Ohio • United States

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About the role

  • Review and verify RV mechanical breakdown claims for coverage, service history, and eligibility across motorized and towable units (Class A/B/C motorhomes, fifth wheels, and travel trailers).
  • Evaluate component failures across RV systems, including: Chassis/Powertrain: gas & diesel platforms (e.g., Ford, Freightliner, Spartan), steering/suspension, braking.
  • House Systems: 12V DC/120V AC electrical, inverters/converters, solar/charging, multiplex wiring, generators.
  • HVAC & Appliances: roof A/Cs, furnaces, water heaters, ranges/ovens, refrigerators (absorption/compressor).
  • Plumbing & LP: fresh/gray/black water systems, pumps, valves, LP regulators & lines.
  • Coach Features: slide-outs, leveling systems, awnings, seals, roofs, windows, and entry steps.
  • Collaborate with repair facilities —dealerships, independent shops, and mobile RV technicians—to approve covered repairs and negotiate fair parts and labor using appropriate documentation and diagnostic findings.
  • Apply contract terms accurately to determine coverage, depreciation, betterment, and deductibles.
  • Calculate repair costs and authorize appropriate procedures (repair vs. replace) based on failure mode, OEM guidance, and safety considerations.
  • Communicate decisions clearly and empathetically, ensuring owners, service writers, and technicians understand next steps.
  • Manage your call queue efficiently while maintaining detailed, accurate claim documentation in our systems.

Requirements

  • High school diploma or equivalent (ASE, RVTI, or Manufacturer certifications are a strong plus).
  • Hands-on RV technical knowledge —you understand how RV house and chassis systems work together and can read/interpret diagnostics and repair recommendations.
  • Experience in RV service, warranty, or claims (e.g., RV service advisor/manager, technician, warranty administrator, or claims adjuster).
  • Familiarity with common RV brands and components and typical failure modes.
  • Strong communication, negotiation, and problem‑solving skills with a customer‑first mindset.
  • Computer proficiency and comfort working in a fast‑paced, metric‑driven environment.
  • Bonus Points For: RVTI Level 1–3, ASE (A-series, T-series), or OEM chassis certifications.
  • Experience with motorhome chassis (Ford, Freightliner, Spartan) and towable systems (axles, hubs, frames).
  • Knowledge of extended service contracts and warranty adjudication best practices.
Benefits
  • Competitive compensation and career advancement opportunities.
  • Comprehensive benefits package.
  • Supportive, team‑oriented culture.
  • The opportunity to work with industry‑leading protection brands.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
RV mechanical breakdown claimscomponent failure evaluation12V DC/120V AC electrical systemsHVAC systemsplumbing systemsrepair cost calculationdiagnostics interpretationRV service experiencewarranty adjudicationnegotiation
Soft Skills
communicationproblem-solvingcustomer-first mindsetcollaborationempathyorganizationtime managementattention to detailnegotiation skillsadaptability
Certifications
high school diplomaASE certificationsRVTI certificationsOEM chassis certifications