ServiceNow Technical Consultant – ITOM

Aoop Cloud Solutions

ServiceNow Technical Consultant responsible for implementing ITOM solutions and automating infrastructure for clients. Work within a global ecosystem and promote digital transformation.

Posted 5/26/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureChefCloudDockerGoogle Cloud PlatformITSMJavaScriptKafkaKubernetesOpenShiftPerlPuppetPythonSaltStackServiceNowSOAPSplunkTerraform

About the role

Key responsibilities & impact

Configure ServiceNow ITOM to discover and inventory IT assets such as computers, switches, servers, and applications on clients' networks;
Automate configuration management and the CMDB using ServiceNow ITOM and ITSM;
Install and configure IT monitoring using ServiceNow ITOM;
Configure ServiceNow ITOM for cloud environments such as AWS, GCP, Azure, and OCI;
Configure ServiceNow AIOps integrations with solutions such as Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, and others;
Automate workloads and workflows in traditional and cloud environments using communication protocols such as SSH, PowerShell, JDBC, and APIs (REST/SOAP/others);

Requirements

What you’ll need

Experience configuring at least one of the following management solutions: Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, or BMC Discovery.
Knowledge of traditional IT infrastructure and cloud.
Knowledge of at least one container deployment technology: Docker, Kubernetes, or OpenShift.
Familiarity with different integration architectures and protocols between systems and platforms.
Experience working on IT or cloud infrastructure automation projects and activities.
Proficiency in at least one programming/scripting language: JavaScript, Perl, Python, PowerShell, or Shell Script.
Intermediate or advanced English.
Fluent English (for international projects) [preferred]
ITIL Foundation certification [preferred]
Previous experience with ServiceNow ITOM [preferred]
Previous experience with event centralization/management solutions such as Netcool Omnibus, Splunk, BMC TrueSight, or similar [preferred]
Previous experience with log centralization or streaming solutions such as Elastic Stack, Graylog, Splunk, or Kafka [preferred]
Previous experience with automation or IaC solutions such as Terraform, Ansible, Salt, SUSE Manager, Chef, or Puppet [preferred].

Benefits

Comp & perks

Flexible benefits: meal voucher / food voucher.
SulAmérica Health Insurance - no co-pay and 100% employer-paid.
Dental plan - SulAmérica - 100% employer-paid.
Home office allowance.
Life insurance.
Childcare assistance.
Performance bonus (PPR).
We believe you should be happy, so we focus on supporting your mental health and well-being through our Boon benefits:
Wellness and well-being: Wellhub (Gympass);
Digital quick care (24/7 telemedicine with appointments in up to 20 minutes);
Teleconsultations with medical specialties;
Chronic care management (personalized, multidisciplinary support);
Pregnancy program: professional support throughout pregnancy;
Nutrition program: support and consultations with nutritionists;
Social support: social workers and legal and financial guidance;
Emotional health: check-ups, psychotherapy, and emergency/urgent care support;
Benefits club: education and career — partnerships with courses, universities, and language schools;
Shark Academy: responsible for training our employees, with ongoing training and certifications fully funded.
#sharkteam: knowledge and experience sharing with a market-leading team.
Aoop Lovers: gamification program where, besides having fun and interacting, you can exchange earned points for great rewards.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow ITOMServiceNow ITSMAWSGCPAzureOCIZabbixDynatraceDatadogPowerShell

Soft Skills

intermediate Englishadvanced Englishcommunication

Certifications

ITIL Foundation