Aoop Cloud Solutions

ServiceNow Tech Lead – Global Projects

Aoop Cloud Solutions

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Senior

Tech Stack

ServiceNow

About the role

  • Map, prioritize, and distribute tasks to the team in accordance with ServiceNow best practices.
  • Plan and architect Sprints based on user stories using Scrum methodology.
  • Guide, support, and mentor the team during ServiceNow solution implementations.
  • Design, develop, and automate business processes and services on the ServiceNow platform.
  • Develop scalable, sustainable solutions aligned with the platform’s best practices.
  • Design and develop RESTful APIs for integration with external systems and services.
  • Act as a technical reference in global projects, ensuring scalability, quality, and adherence to best practices

Requirements

  • Proven experience as a Senior Developer or Technical Consultant in ServiceNow
  • Mandatory ServiceNow certifications, with hands-on experience on the platform
  • Solid experience with Agile methodologies
  • Strong communication and interpersonal skills across different organizational levels
  • Demonstrated technical leadership and team-leading capabilities
  • Advanced English for daily communication in global projects (mandatory requirement)
  • Mandatory ServiceNow certifications:
  • - CSA (Certified System Administrator)
  • - CAD (Certified Application Developer) and/or at least one CIS (Certified Implementation Specialist)
  • Previous experience as a Technical Leader
  • Experience working on international or global projects
  • Additional ServiceNow certifications
Benefits
  • Meal and Food Allowance.
  • SulAmérica Health Plan – 100% company-paid, with no co-payments.
  • SulAmérica Dental Plan – 100% company-paid.
  • Home Office Allowance.
  • Access to Wellhub (formerly Gympass).
  • 24/7 Digital Healthcare: Telemedicine available every day, at any time.
  • Chronic Care Management: Personalized and multidisciplinary support.
  • Access to social workers, legal guidance, and financial counseling.
  • Mental health check-ups, psychotherapy sessions, and emergency support services.
  • Partnerships offering professional development tracks with over 80 courses, including Undergraduate, Postgraduate, Extension, and Specialization programs.
  • 100% remote work model.
  • Shark Academy: Our internal learning hub responsible for developing Aoopers, offering continuous training and 100% company-funded certifications.
  • A gamification program where you can have fun, engage with the team, and redeem your earned points for amazing rewards.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowScrum methodologyRESTful APIsAgile methodologiesbusiness process automationsolution architecturetechnical leadershipscalable solutionsServiceNow best practicesuser stories
Soft skills
communication skillsinterpersonal skillsteam leadershipmentoringsupporting teamguiding teamplanningprioritizing taskscollaborationproblem-solving
Certifications
Certified System Administrator (CSA)Certified Application Developer (CAD)Certified Implementation Specialist (CIS)ServiceNow certifications