QA Engineer

• The Quality Assurance (QA) Lead will play a critical role in ensuring the reliability, performance and integrity of ALU’s enterprise systems with a primary focus on the Student Information System (SIS) and its integrations with other Corporate platforms.
• All changes across SIS and corporate systems should adhere to ALU’s stability, replicability and governance standards.
• This role is both strategic and hands-on: you will design and implement an automated testing framework, develop manual and automated test scripts tied to user stories, conduct regression and integration testing and ensure seamless collaboration between developers, analysts and business owners.

IT Quality Assurance Lead

Manager

• Ensure availability, reliability, security, and performance of all core IT platforms (Google Workspace, Salesforce, NetSuite, intranet, identity systems, network services)
• Lead ITIL-aligned incident, problem, and change management, embedding security gates into all change and deployment workflows
• Monitor infrastructure and SaaS platform logs, taking proactive action on anomalies or security alerts
• Define and enforce system SLAs and platform security KPIs (MTTR, MTTD, failed logins, anomalous access patterns, etc)
• Lead and coach the IT Support team to deliver secure, responsive support
• Oversee secure device provisioning, endpoint protection installation, OS patching, encryption policies and hardening baselines
• Maintain secure onboarding/offboarding processes, ensuring zero-day deprovisioning for user accounts and devices
• Uphold strict documentation, SOPs, configuration standards, and security checklists across all support processes
• Oversee relationships with technical vendors and service providers (e.g., helpdesk, infrastructure, SaaS platforms)
• Enforce vendor adherence to least-privilege access, MFA requirements, Secure API integrations, data handling & encryption controls, incident reporting timelines
• Ensure vendors meet performance expectations, SLAs, cybersecurity requirements and compliance obligations
• Support contract evaluations, renewals, and procurement processes
• Implement, enforce, and continuously strengthen cybersecurity protocols including Identity and Access Management (IAM), Multi-Factor Authentication (MFA)
• Maintain and audit user directory services (Google Admin, Azure AD) and ensure tight identity governance (role-based access, zero-trust principles)
• Conduct regular access reviews, audit trails, configuration audits, and logging reviews
• Lead or support IT and cybersecurity audits (internal and external), ensuring alignment with GDPR, POPIA, ISO 27001 controls, SOC2-aligned standards, and recommended actions from the
• Coordinate vulnerability scans, remediation cycles, patch compliance, and policy enforcement across all endpoints
• Own security awareness training and phishing simulations to reduce user risk
• Respond to incidents rapidly, including triage, containment, remediation and root-cause analysis
• Contribute to organisational disaster recovery planning, and lead DR drills, failover tests, and business continuity readiness
• Maintain detailed documentation, including system architectures, network diagrams, data flows, access controls, asset inventories, security policies and configuration logs
• Ensure all changes go through proper security evaluation, testing, approvals, and rollback planning
• Own identity lifecycle processes, including joiner/mover/leaver workflows and role/access policies
• Contribute to disaster recovery and business continuity planning, including DR drills and readiness reviews
• Drive continuous service improvements through user feedback, metrics tracking and post-incident reviews
• Track and report service quality and security posture metrics to leadership.

IT Services Manager

Platform Engineer

• Lead the software architecture and software development across ALU’s platforms (Salesforce, AWS, Oracle NetSuite and others).
• Remains an active technical contributor through hands-on coding, architecture design and perform code reviews to ensure technical excellence and scalability.
• Design scalable, modular system architectures, including microservices-based approaches where appropriate.
• Establish and manage stable environments for development, QA and production; ensuring reliable deployment pipelines and traceability.
• Optimize and secure API and cloud infrastructure, implementing robust monitoring, observability, and documentation standards.
• Reduce technical debt by establishing consistent build pipelines, version control practices and enforcing unit & regression testing before production releases.
• Collaborate across vendors and internal teams to standardize code quality, enforce DevOps practices (CI/CD, automated testing, environment parity), and align technical workflows.
• Provide technical leadership and mentorship to product teams; setting the bar for quality and security.
• Ensure technology choices balance scale, flexibility and cost-efficiency.

Aon

IT Quality Assurance Lead

IT Services Manager

Platform Engineering Lead