Client Success Manager

AOA

Client Success Manager at AOA building client relationships and ensuring satisfaction in digital design projects. Focusing on high-touch communication and leveraging AI systems for efficiency.

Posted 4/17/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own post-sale client relationships as the primary point of contact.
Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations).
Run weekly client cadence with clear agendas, decisions, and next steps.
Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight.
Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships.
Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for.
Build stakeholder coverage and manage stakeholder transitions quickly.
Track client health; spot risk early and drive mitigation plans.
Produce lightweight value reporting (progress, shipped work, impact/KPIs where available).
Support contract renewals and transitions (readiness, timeline, alignment).
Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation.
Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value.

Requirements

What you’ll need

4+ years of experience in Client Success, Account Management, or Project Management preferrably in a digital web design or development agency environment
Proven ability to manage high-touch client relationships with senior stakeholders (CMO/CEO/Digital Director level).
Strong communication skills - able to run client meetings, write clear updates, and manage expectations with confidence.
Highly organized with strong follow-through; comfortable coordinating timelines, approvals, and priorities across multiple projects.
Strong AI/tooling fluency - you’re comfortable using AI to make your work faster and higher quality, not replace the human connection.
Experience working with digital products (websites, apps, eCommerce, or SaaS) and cross-functional teams (design, development, strategy).
Comfortable using tools like ClickUp (or similar) to manage workflows, updates, and reporting.
Ability to tell a compelling value story - turning work delivered into outcomes clients can see and feel.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AOA Website LinkedIn All Job Openings 11 - 50 employees Founded 2019 🛍️ eCommerce 🤝 B2B 🤖 Artificial Intelligence eCommerce
B2B
Artificial Intelligence AOA is a creative and technology agency specializing in commerce, AI, and B2B brands. They design and build high-performing Shopify stores, manage large-scale Shopify migrations, and integrate enterprise systems (ERP, CRM, 3PL) to create unified commerce solutions. AOA also delivers strategy, design, development, optimization, and custom AI tools for mid-market to enterprise clients, and provides ongoing support and growth retainers. Client Success Manager 🔥 5 minutes ago ❄️ Minnesota – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own post-sale client relationships as the primary point of contact.
Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations).
Run weekly client cadence with clear agendas, decisions, and next steps.
Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight.
Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships.
Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for.
Build stakeholder coverage and manage stakeholder transitions quickly.
Track client health; spot risk early and drive mitigation plans.
Produce lightweight value reporting (progress, shipped work, impact/KPIs where available).
Support contract renewals and transitions (readiness, timeline, alignment).
Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation.
Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value. 🎯 Requirements
4+ years of experience in Client Success, Account Management, or Project Management preferrably in a digital web design or development agency environment
Proven ability to manage high-touch client relationships with senior stakeholders (CMO/CEO/Digital Director level).
Strong communication skills - able to run client meetings, write clear updates, and manage expectations with confidence.
Highly organized with strong follow-through; comfortable coordinating timelines, approvals, and priorities across multiple projects.
Strong AI/tooling fluency - you’re comfortable using AI to make your work faster and higher quality, not replace the human connection.
Experience working with digital products (websites, apps, eCommerce, or SaaS) and cross-functional teams (design, development, strategy).
Comfortable using tools like ClickUp (or similar) to manage workflows, updates, and reporting.
Ability to tell a compelling value story - turning work delivered into outcomes clients can see and feel. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 13 minutes ago Lifted 11 - 50 🎯 Recruiter 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager partnering with enterprise clients to drive workforce strategies through Lifted's tech solutions. Focused on customer retention, product adoption, and strategic training. 🇺🇸 United States – Remote 💵 $84k - $119k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success 🔥 47 minutes ago Cherry 201 - 500 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager at Cherry developing partner practice relationships and leveraging data for growth. Focusing on customer experience and technology in a remote work environment. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Associate Customer Success Manager, FNSS 🔥 51 minutes ago Flashpoint Venture Capital 11 - 50 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements. 🇺🇸 United States – Remote 💵 $82.7k - $85k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Customer Success Executive 🔥 1 hour ago Hippocratic AI 11 - 50 🤖 Artificial Intelligence ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Success Executive serving as an embedded partner within client healthcare systems, leading implementations and building relationships to ensure strong adoption of AI solutions at client locations. 🇺🇸 United States – Remote 💰 $50M Seed Round on 2023-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Executive 🔥 1 hour ago Hippocratic AI 11 - 50 🤖 Artificial Intelligence ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Success Executive facilitating embedded customer success within healthcare systems. Leading implementations and building relationships with stakeholders to ensure effective AI solutions. 🇺🇸 United States – Remote 💰 $50M Seed Round on 2023-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Client SuccessAccount ManagementProject ManagementStakeholder ManagementValue ReportingRisk MitigationDigital ProductseCommerceSaaS

Soft Skills

CommunicationOrganizationFollow-throughClient Relationship ManagementExpectation ManagementLeadershipProactive CommunicationProblem SolvingStakeholder Coverage