AOA

Client Success Manager

AOA

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

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About the role

  • Own post-sale client relationships as the primary point of contact.
  • Lead onboarding and kickoff (stakeholders, success criteria, cadence, expectations).
  • Run weekly client cadence with clear agendas, decisions, and next steps.
  • Advocate for clients internally and keep internal teams aligned on priorities, scope, and timelines through delivery oversight.
  • Leverage our custom AI systems and vibe your own to streamline reporting and admin work so you can focus on high-touch relationships.
  • Maintain a “no surprises” experience through proactive and personal communication that keeps clients feeling truly cared for.
  • Build stakeholder coverage and manage stakeholder transitions quickly.
  • Track client health; spot risk early and drive mitigation plans.
  • Produce lightweight value reporting (progress, shipped work, impact/KPIs where available).
  • Support contract renewals and transitions (readiness, timeline, alignment).
  • Capture feedback and improve playbooks for onboarding, reporting, cadence, and escalation.
  • Provide leadership concise account updates: health, risks, renewals outlook, and where AOA should reinforce value.

Requirements

  • 4+ years of experience in Client Success, Account Management, or Project Management preferrably in a digital web design or development agency environment
  • Proven ability to manage high-touch client relationships with senior stakeholders (CMO/CEO/Digital Director level).
  • Strong communication skills - able to run client meetings, write clear updates, and manage expectations with confidence.
  • Highly organized with strong follow-through; comfortable coordinating timelines, approvals, and priorities across multiple projects.
  • Strong AI/tooling fluency - you’re comfortable using AI to make your work faster and higher quality, not replace the human connection.
  • Experience working with digital products (websites, apps, eCommerce, or SaaS) and cross-functional teams (design, development, strategy).
  • Comfortable using tools like ClickUp (or similar) to manage workflows, updates, and reporting.
  • Ability to tell a compelling value story - turning work delivered into outcomes clients can see and feel.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Client SuccessAccount ManagementProject ManagementStakeholder ManagementValue ReportingRisk MitigationDigital ProductseCommerceSaaS
Soft Skills
CommunicationOrganizationFollow-throughClient Relationship ManagementExpectation ManagementLeadershipProactive CommunicationProblem SolvingStakeholder Coverage