Senior Project Manager, Digital Platforms
AO Foundation
full-time
Posted on:
Location Type: Office
Location: Zizers • Switzerland
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Job Level
Tech Stack
About the role
- Run and improve the platform ecosystem: Coordinate operations across assigned platforms from the learning technology stack: Totara LMS, Kaltura, Area9, Bynder, Sitecore, Salesforce E&A, and related systems
- Ensure platform integration, data exchange, and SSO/authentication workflows function reliably
- Monitor platform performance, troubleshoot issues, and coordinate resolution with vendors and AO IT
- Maintain technical documentation for platform configurations, integrations, and operational procedures
- Identify and implement opportunities to streamline workflows, reduce manual effort, and improve the user experience
- Manage vendor relationships and projects: Serve as the day-to-day contact for assigned platform vendors: SLA monitoring, sprint coordination, release management, and quality assurance
- Lead technical requirements gathering and solution design for platform enhancements and new integrations
- Support RFP processes and vendor evaluations when new tools are being considered
- Enable Education Design delivery: Work with Education Design project managers to ensure platforms are configured and ready for program delivery
- Support the evaluation & assessment data workflow: ensuring event data is collected, structured, and accessible
- Support learning operations processes by contributing to standard operating procedures and operational handbooks for platform-related workflows
- Contribute to the progressive modernization of legacy integrations in collaboration with the Senior PM AI
Requirements
- 5–8 years of experience in digital platform management, technical project management, or enterprise systems integration.
- A relevant degree is valued but not required; equivalent practical experience is equally accepted
- Experience managing complex environments with multiple SaaS platforms, custom integrations, and vendor relationships
- Technical aptitude: you understand APIs, data flows, and system architectures well enough to troubleshoot issues and specify requirements — you don’t need to be a developer, but you can’t be afraid of technical detail
- Experience with at least two of: LMS platforms (Totara, Moodle, Canvas), video platforms (Kaltura, Brightcove), CMS/DAM systems (Sitecore, Bynder), or evaluation/assessment systems
- Vendor management experience: contracts, SLAs, sprint planning, and holding external partners accountable
- Strong organizational skills and the ability to manage multiple concurrent priorities
- English fluency required; German is an advantage
Benefits
- An interesting and varied job in an exciting and innovative organization
- The opportunity to be part of a highly committed international team
- Modern infrastructure
- High degree of flexibility regarding working hours and location (depending on operational requirements)
- Generous package of social benefits, including supplementary vacation days and pension scheme contributions
- Internal skills training opportunities and support for continued education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital platform managementtechnical project managemententerprise systems integrationAPIsdata flowssystem architecturesLMS platformsvendor managementSaaS platformscustom integrations
Soft Skills
organizational skillsability to manage multiple prioritiescommunication skills