Consultant

• Contribute to a significant uplift in customer engagement and advocacy and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

Banking Consultant

Operations

• Optimise existing end-to-end customer journeys
• Improve customer experience
• Devise new, innovative solutions, services, products, or propositions

Operations Apprentice

• play a key role in helping to providing customers with a seamless banking experience
• meeting each customer’s end-to-end financial needs and goals
• complete customer transactions
• have in-depth needs based conversations
• act as a role model and peer coach to deliver the best possible customer experience

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures.

Sales

• Drive sales performance outcomes
• Manage approximately 25 franchisees, providing one-on-one and group sales coaching
• Concentrate on pipeline management, client retention, and new business growth
• Partner with franchisees to set business goals and track progress
• Implement customized improvement plans to drive sustainable performance
• Monitor sales performance and provide timely feedback
• Facilitate the development of annual business plans
• Guide franchisees in building effective marketing strategies
• Support franchisees by leveraging customer insights and industry trends
• Assist in recruitment, selection, and onboarding of new lenders
• Support franchisees in developing succession plans

Banking Consultant

Operations Apprentice

Banking Consultant

Banking Consultant

Business Sales Lead