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Business Service Specialist
ANZBusiness Service Specialist supporting New Zealand business and Agri customers with ANZ banking services. Handling virtual-channel enquiries, tailored solutions, referrals, and proactive retention outreach.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within the banking and financial services sector, with a focus on building strong relationships and delivering exceptional experiences. Proficient in managing customer inquiries, balancing needs with compliance, and utilizing multiple communication channels effectively.
Highest-signal resume keywords
Banking ExperienceCustomer Relationship ManagementStrong Communication SkillsProblem-Solving SkillsRisk and Compliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceFinancial Services KnowledgeLending ProcessesBusiness Structures UnderstandingOrganizational Skills
Soft Skills
Interpersonal SkillsResilienceAdaptabilityOwnership of EnquiriesCustomer Retention Focus
Tools & Technologies
Multiple SystemsCommunication Channels
Industry Keywords
Regulated Customer ServiceBusiness BankingCustomer ExperienceTerm Deposit ManagementStakeholder Engagement
About the role
Key responsibilities & impact- Support Kiwis launching businesses by setting them up with ANZ banking services and market-leading insights
- Deliver exceptional customer experiences through phone, email, and the online store
- Handle inbound calls and respond to customer emails
- Proactively contact business customers to assist with banking needs
- Build strong customer relationships through easy, efficient, and accurate interactions
- Drive customer retention through term deposit rollovers, business check-in conversations, and promotion of preferred service channels
- Refer customers requiring new or additional credit to Relationship Managers or Business Lending Specialists
- Demonstrate ANZ Values in interactions with customers and colleagues
Requirements
What you’ll need- Proven experience in banking, financial services, insurance, lending, or a similar regulated customer service environment
- Passion for helping customers and taking ownership of enquiries from start to finish
- Genuine interest in learning about business customers and business structures
- Desire to build business knowledge and skills
- Strong communication and interpersonal skills
- Ability to build trusted relationships with customers, colleagues, and key stakeholders
- Confidence using multiple systems, processes, and communication channels
- Ability to balance customer needs with risk and compliance requirements
- Strong organisational and problem-solving skills
- Resilience and adaptability to manage competing priorities in a fast-paced environment
Benefits
Comp & perks- Flexible working arrangements
- Access to wellbeing services
- Discounts on selected products and services from ANZ
- Resources, opportunities, and community for career development
- Affinity networks
- Recruitment-process or role adjustments and additional support for candidates with access requirements or disabilities