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About the role
Key responsibilities & impact- Assist the District Manager or Relationship Manager to manage our relationships with customers within their assigned portfolio tier
- Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards
- Assist the Relationship Managers with miscellaneous administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp’s policies and procedures
- Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments
- Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction
- Support and demonstrate a risk management culture in line with Suncorp’s values
- Proactive identification and escalation of risks and issues related to your role responsibilities
- Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses
- Build strong and genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring effective support and service delivery, and achieving customer and business needs
- Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements
- Engage in initiatives and opportunities to continuously build skills, knowledge and capability.
Requirements
What you’ll need- Demonstrated experience in roles requiring growth and retention of a customer base
- Demonstrated experience in financial services and customer focus
- Knowledge of the Group’s banking, insurance and life products and processes
- Sound understanding and knowledge of Financial Services Legislation requirements
- Strong interpersonal skills - using appropriate behavioural styles to develop relationships and influence others
- Strong communication - a demonstrated ability to convey and explain information, coherently and confidently
- Credit skills - understanding and application of risk analysis, cash flow analysis, portfolio management, evaluation and analysis of profit projections, property valuation, credit mediation, security requirements and credit checking
- Strong analytical skills and attention to detail
- Ability to make effective decisions in a timely manner
- Demonstrated commercial acumen - ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity
- Financial skills – understanding and application of pricing, margin, expense management, and profitability principles
- Negotiation skills – exploring opportunities with a view to mutual benefit and acceptance
- Planning and organising skills – establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.
Benefits
Comp & perks- range of benefits and support resources for work-life balance
- tools that enable remote work to support flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial analysiscash flow analysisrisk analysisportfolio managementcredit mediationproperty valuationcredit checkingpricing principlesmargin managementexpense management
Soft Skills
interpersonal skillscommunication skillsanalytical skillsdecision makingcommercial acumennegotiation skillsplanning skillsorganizing skillsrelationship buildingproblem solving