Product Owner – Conversational AI Products
ANZ
full-time
Posted on:
Location Type: Office
Location: Docklands • Australia
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About the role
- Define and execute strategy for conversational AI across customer and/or employee experience.
- Manage product roadmap for AI assistants, balancing delivery and innovation.
- Prioritize AI product portfolio using data-driven insights for impact.
- Drive automation benefits to reduce contact volumes and boost productivity.
- Track KPIs and outcomes, ensuring continuous improvement and performance.
- Collaborate with operations for adoption and readiness across channels.
Requirements
- Proven experience in designing, delivering, and scaling conversational AI solutions across both customer and/or employee experience.
- Background in digital product management, product ownership, customer experience, or AI strategy within a large organisation, with demonstrated successful outcomes.
- Deep understanding of customer contact operations, including service, sales, technology, people, and processes.
- Track record of executing digital strategies that deliver measurable commercial results and enhance customer impact.
- Expertise in working within scaled agile environments, with strong program delivery and change execution capabilities.
- Experience in transformation or program management, including managing risks and dependencies effectively.
- Strong analytical skills and data-driven decision-making, with proficiency in impact sizing and performance tracking.
- Exceptional communication and influencing skills, with the ability to engage senior leaders and articulate complex ideas to diverse stakeholders.
- Demonstrated ability to lead teams, nurture talent, and foster a culture of innovation and continuous improvement.
- Ability to navigate ambiguity and create clarity in dynamic, fast-paced environments.
Benefits
- access to health and wellbeing services
- discounts on selected products and services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
conversational AIdigital product managementAI strategyprogram deliverychange executiondata-driven decision-makingimpact sizingperformance trackingtransformation managementagile methodologies
Soft skills
analytical skillscommunication skillsinfluencing skillsteam leadershiptalent nurturinginnovationcontinuous improvementnavigating ambiguityengaging stakeholderscreating clarity