Contact Centre Service Consultant
ANZ
full-time
Posted on:
Location Type: Office
Location: Bengaluru • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
About the role
- perform a variety of pre-settlement tasks and processes
- perform pre-checks as specified
- verify documents
- prepare progress draw requests
- support those responsible for preparing paperwork
- schedule settlement and provide finance/product to the customer
- finalize the handover of ownership once any finance agreement is finalized
- monitor progress on outstanding matters
- gain understanding of customer queries/concerns by gathering necessary information
- research customer requests by gathering all relevant information/data
- recognize issues requiring escalation and act accordingly
Requirements
- minimum 2 to 3 years of experience in mortgage process (Australian mortgage process knowledge is an added advantage)
- strong problem-solving, critical thinking abilities
- communication & email etiquette skills
- attention to detail
- adaptability
- proficient in making calls and workshop with Sales group/banking managers and other key stakeholders
- assess risk factors associated with loan documentation and verification
- ensure compliance with regulatory standards and identify areas for process improvement
- identify inefficiencies in the mortgage process and recommend improvements
Benefits
- flexible working options
- access to health and wellbeing services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mortgage processdocument verificationrisk assessmentprocess improvementfinance agreement finalizationpre-settlement tasksprogress draw requestscustomer query resolutiondata gatheringregulatory compliance
Soft skills
problem-solvingcritical thinkingcommunication skillsemail etiquetteattention to detailadaptabilitystakeholder engagementissue recognitionescalation managementcustomer service