Business Analysis Manager – Case Management, Orchestration
ANZ
full-time
Posted on:
Location Type: Office
Location: Bengaluru • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
About the role
- Collaborating with Institutional business teams, operational teams, and financial crime units to define business requirements, assess impacts, and design solutions.
- Planning and facilitating workshops with multiple stakeholders and initiative groups to drive accurate requirement outcomes for a broad strategic agenda.
- Documenting requirements and designs at a level of detail and clarity that enables technology teams to develop and test effectively.
- Mapping processes and activities across the Institutional division to identify inefficiencies and improvement opportunities.
- Identifying issues or weaknesses in existing processes and recommending solutions.
- Developing requirements for technology releases, creating test scripts, and supporting testing phases in collaboration with business teams.
- Driving continuous improvement across client servicing processes and within the BA team to adopt best practices.
- Collaborating within the BA team to balance workload and align priorities for implementing agreed solutions and business change recommendations.
- Preparing training documentation and reviewing customer-facing artefacts to ensure accuracy and usability.
Requirements
- 8+ years of experience, including leading BA teams and delivering multi-country orchestration/case management platforms.
- Consulting background or prior BA experience in Financial Services.
- Proven success in large-scale projects, multi-country rollouts, and customer experience initiatives.
- Expertise in project & program life cycles, with ability to work in both Agile and Waterfall environments.
- Strong skills in stakeholder management, process mapping, and requirements documentation.
- Experience in controls-focused, process-driven environments and embedding business change.
- Ability to manage priorities, resolve conflicts, and deliver results under pressure.
- Analytical mindset with experience compiling and interpreting data.
Benefits
- Flexible working options, including hybrid work (where the role allows it)
- Access to health and wellbeing services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements documentationprocess mappingtest scriptsAgileWaterfallproject life cycleprogram life cycledata analysisbusiness changemulti-country orchestration
Soft skills
stakeholder managementcollaborationconflict resolutionprioritizationanalytical mindsetcommunicationfacilitationcontinuous improvementleadershipcustomer experience