Business Analyst – Case Management, Orchestration
ANZ
full-time
Posted on:
Location Type: Office
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
About the role
- Collaborating with Institutional business teams, operational teams, and financial crime units to define business requirements, assess impacts, and design solutions.
- Planning and facilitating workshops with multiple stakeholders and initiative groups to drive accurate requirement outcomes for a broad strategic agenda.
- Documenting requirements and designs at a level of detail and clarity that enables technology teams to develop and test effectively.
- Mapping processes and activities across the Institutional division to identify inefficiencies and improvement opportunities.
- Identifying issues or weaknesses in existing processes and recommending solutions.
- Developing requirements for technology releases, creating test scripts, and supporting testing phases in collaboration with business teams.
- Driving continuous improvement across client servicing processes and within the BA team to adopt best practices.
- Collaborating within the BA team to balance workload and align priorities for implementing agreed solutions and business change recommendations.
- Preparing training documentation and reviewing customer-facing artefacts to ensure accuracy and usability.
Requirements
- 7–10 years of experience as a Business Analyst in Financial Services or related domains
- Consulting background or previous BA experience in Financial Services
- Strong experience working on large-scale projects/programs involving multi-country rollouts
- Extensive project integration and implementation experience
- Proven track record in customer experience project delivery
- Ability to work autonomously on moderately complex tasks and collaborate effectively as part of a team
- Expertise in all aspects of project & program life cycles; ability to operate in waterfall or agile approaches
- Experience in a controls-focused and process-driven environment
- Strong stakeholder management skills, including interaction at senior levels and maintaining credibility through solid delivery
- Analytical skills for compiling and interpreting data
- Ability to manage priorities and resolve conflicts professionally
- Experience in project delivery or embedding business change would be highly regarded.
Benefits
- Health and wellbeing services
- Flexible working options including hybrid work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisrequirements documentationprocess mappingtest script creationproject integrationproject implementationcustomer experience deliverydata analysisagile methodologywaterfall methodology
Soft skills
stakeholder managementcollaborationautonomyconflict resolutionanalytical thinkingcommunicationworkload balancingtraining documentation preparationcontinuous improvementcredibility maintenance