End User Service Desk Analyst
ANZ
full-time
Posted on:
Location Type: Office
Location: Quezon City • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer end-user call/email/chat or self-service inquiry/issues
- Respond to customers and ensures customer needs are met by liaising with other second level teams with end-to-end ownership of incident resolution
- Provide accurate and up to date information on all enquiries and record the same
- Provide real-time floor support to front-line analyst
- Triage with the resolver team to work on problem fix
- Provide training to New-Hires and conduct refresher training assisting Process Leads/Journey Experts
- Help generate various reports based on Business requirements
- Performing basic Troubleshooting on a wide range of desktop hardware and software
Requirements
- Proven experience as a helpdesk technician preferably in a global support function
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills with strong customer orientation
- Ability to work under pressure and shifts
Benefits
- Access to health and wellbeing services
- Flexible working options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingincident resolutionreport generationdesktop hardwaresoftware supporttechnical issue diagnosiscustomer supportend-user supportself-service inquiry handlingtraining
Soft skills
communicationcustomer orientationability to work under pressureteam collaborationproblem-solvingorganizational skillsadaptabilityinterpersonal skillstime managementleadership