Full-stack Engineer

• Provide overall support, administration, and maintenance of the ServiceNow platform and related applications such as the Certificate Management Module and Discovery
• Design and develop system integrations and process automations, fully leveraging the platform’s workflow and orchestration capabilities
• Utilize server-side and client-side JavaScript, Ajax, JSON, and XML for development—preferably within ServiceNow components such as Business Rules, Script Includes, Client Scripts, and Transform Map Scripts
• Understand application architecture and develop automation solutions supporting Certificate Life Cycle Management requirements
• Perform Incident and Problem Management, applying fixes and resolving recurring issues to drive continuous improvement
• Collaborate with application and infrastructure teams to plan and implement automated certificate installation and certificate life cycle management strategies
• Develop system designs for automation, including coding, testing, debugging, and documentation
• Monitor and administer ServiceNow Discovery processes to support Certificate Discovery
• Provide backup and support to other team members as needed—covering areas such as Service Catalog development, System API administration, security patching, and regression testing
• Work with web services integrations using SOAP and REST protocols
• Maintain functional knowledge of ITSM processes including Incident, Problem, and Change Management

Software Engineer – Service Now

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