ANZ

S&S Banking Consultant

ANZ

part-time

Posted on:

Location Type: Office

Location: Stones Corner • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Provide outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
  • Deliver customer obsessed service that drives customer satisfaction and first call resolution.
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
  • Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes.
  • Contributes to a team culture that is balanced across people, customer, risk, and performance.
  • Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.

Requirements

  • Exceptional customer focus - retail experience is an advantage
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
  • Ability to multi-task and highly adaptable to change and ambiguity
  • Willingness to work in a collaborative team environment
  • Sound understanding of compliance
  • Excellent communication and interpersonal skills.
  • You’re not expected to have 100% of these skills.
Benefits
  • create a healthy work-life balance helping you bring your best every day.
  • tools that enable remote work to support flexible work arrangements whenever possible.
  • range of benefits and support resources.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer focusadaptabilityteam collaborationcommunicationinterpersonal skillslisteningtrust buildingproblem solvingcustomer satisfactionfirst call resolution