Consultant

• Provide outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
• Deliver customer obsessed service that drives customer satisfaction and first call resolution.
• Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
• Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes.
• Contributes to a team culture that is balanced across people, customer, risk, and performance.
• Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.

S&S Banking Consultant

Banking Consultant