Customer Assist Consultant
ANZ
full-time
Posted on:
Location Type: Office
Location: Brisbane • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assess customers with hardship enquiries by reviewing applications and making recommendations
- Complete appropriate workflow for enquiries to ensure seamless customer experience
- Determine customer Loan Life Events and escalate when necessary
- Provide guidance to customers about counseling services
Requirements
- Strong experience in a similar role desired but not mandatory
- Tertiary qualifications desired but not mandatory
- Understanding of the legal and regulatory framework desired
- Banking and lending experience desired but not mandatory
Benefits
- range of benefits and support resources for a healthy work-life balance
- tools for remote work and flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer experienceguidanceassessmentrecommendation
Certifications
tertiary qualifications