Customer Service Representative

Anywhere Talent

Customer Service Representative serving as the first point of contact for customers experiencing water or fire damage. Handling inbound calls and providing accurate documentation for emergency situations.

Posted 6/14/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPVoIP

About the role

Key responsibilities & impact

Handle inbound emergency service calls in a 24/7 support environment (scheduled shifts)
Communicate calmly and professionally with distressed customers
Collect and record key details (contact info, location, damage type, severity, etc.)
Accurately input data into CRM/ERP systems in real time
Warm transfer calls to the appropriate department with complete context
Follow scripts, workflows, and call handling procedures

Requirements

What you’ll need

Excellent spoken and written English (clear, neutral accent preferred)
Strong customer service and communication skills
Ability to stay calm and professional under pressure
High attention to detail and accuracy in data entry
Reliable attendance and consistent work history
Comfortable using VoIP systems and multiple tools simultaneously
Call center, customer support, dispatch, or intake experience preferred
Experience in urgent service industries (restoration, HVAC, plumbing, etc.) preferred
Familiarity with CRM systems and U.S. customer support preferred

Benefits

Comp & perks

Equal opportunity workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryCRM systemsERP systemsVoIP systems

Soft Skills

customer servicecommunication skillscalm under pressureattention to detailprofessionalism