AI Operations and Automation Specialist
AnyVan
full-time
Posted on:
Location Type: Hybrid
Location: Cape Town • South Africa
Visit company websiteExplore more
About the role
- Run and optimize the live AI agent across call center, chat, and voice
- Build and deliver AI-driven solutions for operational efficiencies
- Track NPS and CX metrics
- Hold AI-handled interactions to high standards
- Identify and prototype solutions for manual and repetitive operations
- Measure automation rates and provide actionable insights
Requirements
- 2–3 years of experience in operations, product, consulting, or a startup
- Hands-on experience with AI
- Ability to define and solve problems
- Comfortable with ambiguity
- Excellent measurement and presentation skills
- Knowledge of operational processes and workflow mapping
Benefits
- Health insurance benefits
- Full-time salary options
- Retirement plans
- Opportunities for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AIautomationoperational efficienciesworkflow mappingproblem solvingNPS metricsCX metrics
Soft Skills
ability to define problemscomfortable with ambiguitymeasurement skillspresentation skills