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Financial Planning and Analysis

• Own the monthly reporting cycle with a strong focus on Revenue, COGS and unit economics.
• Lead the month-end reporting package integrating GAAP financials with key SaaS and marketplace metrics (ARR, MRR, Churn, NRR, ARPU).
• Reconcile Revenue and Operator Fees to ensure accurate reporting.
• Maintain dashboards tracking subscription health, cohort behavior, and margin trends.
• Monitor subscription revenue recognition across plans, locations, and services.
• Analyze Operator Fees as Cost of Revenue to protect and scale Gross Margin.
• Track CAC, LTV, payback period, and contribution margin by acquisition channel and operator type.
• Build renewal cohort models to monitor retention, expansion, and churn drivers.
• Support budget vs. actual analysis with clear variance commentary.
• Lead rolling forecasts and support annual budgeting process.
• Draft the monthly and quarterly financial review packages for board meetings.
• Provide adhoc reporting as business needs arise.

Senior FP&A Analyst

Full-stack Engineer

• Contribute to the technical design and architecture of new and existing features, ensuring alignment with the overall technical vision and standards.
• Develop, test, and deploy robust, high-performance, and secure code primarily using .NET (Core/Framework) and C#.
• Design and manage efficient database schemas and queries using SQL Server.
• Actively participate in code reviews, promoting best practices and maintaining high standards of code quality and maintainability.
• Identify and advocate for improvements to the software development lifecycle, tools, and processes.
• Own the technical success of assigned features, including performance, scalability, and security posture.
• Collaborate with Product Managers, UX/UI designers, and QA teams to refine technical requirements and ensure accurate feature specifications.
• Work within the Azure cloud provider ecosystem, utilizing services such as Azure App Services, Azure SQL Database, and relevant infrastructure and monitoring tools.
• Demonstrate proficiency with modern Software Development tools, including Visual Studio and Azure DevOps, for source control, build pipelines, and release management.
• Fully participate in Agile product development processes, including sprint planning, daily stand-ups, and retrospectives, ensuring timely and predictable delivery.
• Utilize monitoring and alerting platforms (e.g., Azure AppInsights) to analyze application performance, diagnose issues, and optimize software for key metrics.
• Proactively manage technical debt and contribute to the refactoring of existing systems to improve scalability and maintainability.
• Mentor and provide technical guidance to more junior Software Engineers on development practices and the Microsoft technology stack.
• Work closely with Product Owners and Analysts to understand business needs and translate them into detailed, achievable technical tasks.
• Communicate technical designs, trade-offs, and progress clearly to both technical and non-technical audiences.
• Act as a technical subject matter expert during planning and review sessions.
• Collaborate with DevOps teams to improve deployment pipelines and overall system reliability.

Senior Software Engineer

QA Engineer

• Develop, maintain, and execute automated test scripts for functional, regression, and end-to-end testing using modern web testing frameworks such as Playwright and Selenium.
• Contribute to the technical design and architecture of the test automation framework, ensuring it is scalable, robust, and maintainable.
• Design, create, and maintain comprehensive test suites, test plans, and test cases within Azure DevOps.
• Execute manual and exploratory tests where automation is not feasible, ensuring high-quality coverage.
• Actively participate in code reviews for test automation scripts, promoting best practices in testing and maintaining high standards of code quality.
• Collaborate with the DevOps team to integrate automation tests into the CI/CD processes for continuous quality assurance.
• Collaborate with Product Managers, UX/UI designers, and Engineering teams to refine technical requirements and ensure accurate feature specifications and testability.
• Utilize Azure DevOps extensively to create, track, and report on test results, test cases, and test suites across the software development lifecycle.
• Fully participate in Agile product development processes, including sprint planning, daily stand-ups, and retrospectives, ensuring timely and predictable quality sign-off.
• Analyze application performance, diagnose issues, and proactively report defects clearly and concisely.
• Own the quality of assigned features, including performance, security, and adherence to functional requirements.
• Work closely with Software Engineers to understand system architecture and troubleshoot complex technical issues in both pre-production and production environments.
• Communicate testing strategies, progress, trade-offs, and quality risks clearly to both technical and non-technical audiences.
• Act as the quality assurance technical subject matter expert during planning and review sessions.
• Collaborate with the Quality Assurance Manager to improve testing methodologies, tools, and processes.

Quality Assurance Engineer

Engineering Manager

• Own and execute the engineering delivery plan, ensuring timely and predictable delivery against product goals.
• Directly contribute to the technical design, solutioning, and development of complex features, ensuring alignment with architectural standards.
• Lead the team in effectively utilizing Azure DevOps for comprehensive work tracking, backlog prioritization, sprint planning, and reporting, driving transparency and execution efficiency.
• Ensure the technical success of the team's output, actively tracking and improving key metrics related to performance, scalability, and security posture.
• Proactively manage technical risks, technical debt, and dependencies, and guide the team in making pragmatic trade-offs.
• Define, monitor, and report on key Engineering Key Performance Indicators (KPIs) related to delivery velocity, sprint commitment, and predictability, utilizing data to inform process improvements.
• Conduct regular one-on-ones with direct reports, which include Lead Software Engineers and Senior Software Engineers, providing performance feedback and fostering career growth.
• Own the resource capacity planning for the team, ensuring appropriate staffing and technical skill coverage to meet the delivery plan and business needs.
• Mentor and provide guidance to team members on development practices, architectural patterns, and professional growth.
• Drive a culture of technical excellence, accountability, and continuous learning within the team.
• Participate in the recruitment, interviewing, and onboarding of new engineering talent.
• Mentor and provide guidance to Software Engineers, helping them to grow and succeed in their roles, providing regular performance indicators to leadership about individual performance and risk factors.
• Conduct regular one-on-ones with direct reports to provide performance feedback, manage career development, and ensure their success and growth.
• Work with Product Managers, UX/UI designers, and Analysts to capture and refine technical requirements, translate them into actionable engineering tasks, and ensure accurate estimations.
• Partner with Quality Assurance (QA) teams to embed quality throughout the software development lifecycle, ensuring rigorous testing and high-quality product delivery to accurate specifications.
• Collaborate closely with Scrum Masters to ensure adherence to Agile methodologies, resolve process roadblocks, and drive continuous process improvement within the delivery team.
• Lead team rituals and working sessions, ensuring the team has the necessary context and information for informed decision-making.
• Proactively identify and manage technical risks, technical debt trade-offs, and dependencies across various product lines or engineering teams.
• Clearly communicate technical strategy, progress, risks, and execution trade-offs to leadership in Technology and cross-functional stakeholders.

Software Engineering Manager

• Oversee the quality assurance and testing activities of the quality assurance team.
• Lead efforts in project estimation and requirements analysis to establish realistic timelines and allocate resources effectively.
• Facilitate discussions on new feature requirements, prioritize testing tasks, and manage the triage of reported defects.
• Participate in regular leadership meetings and rituals as part of the Technology organization.
• Review existing standards and policies to identify opportunities for enhancing efficiency and improving processes.
• Establish quality assurance procedures to conduct testing and report QA findings.
• Delegate and manage testing tasks within the quality assurance team.
• Define and review test coverage, scope, limitations, and strategy for testing tasks.
• Track and report on testing activities, including test progress, results, coverage, required resources, and reported defects.
• Proven expertise in developing and implementing test automation strategies (e.g., Selenium, Cypress, Playwright).
• Experience with testing in CI/CD (Continuous Integration/Continuous Delivery) environments (e.g. Azure DevOps, Jenkins, GitLab CI).
• Proficiency in different types of testing: Performance, Security, and API testing.
• Experience with cloud environments (AWS, GCP, or Azure).
• Conduct screening and interviews for quality assurance candidates.
• Mentor, lead, motivate, and provide guidance to quality assurance team members.
• Cultivate a culture of learning and experimentation, encouraging the team to explore emerging technologies and incorporate them into testing practices.
• Regularly provide review and feedback to employees and leadership on the performance of individuals within the quality assurance team.
• Define, monitor, and report on key Quality Assurance Key Performance Indicators (KPIs) such as defect escape rate, mean time to detect/resolve (MTTD/MTTR), and test coverage metrics.
• Continuously explore and experiment with emerging technologies to understand their implications and potential benefits for the organization.
• Lead initiatives to integrate innovative solutions into existing systems, driving competitive advantage and future-proofing operations.
• Stay informed on industry trends to anticipate shifts and recommend strategic adaptations to technology investments.
• Assess the impact of new technologies on operational processes and ensure seamless implementation with minimal disruption.