Ensures customers see value throughout their entire Blackboard journey
Engages with customers to understand their goals and create plans that achieve partnership objectives
Works collaboratively with other Blackboard teams to ensure customers receive appropriate support
Assists account team members in identifying expansion opportunities
Supports, demonstrates, and proves the value of our technologies
Participates in customer discovery calls and creates account value proposals
Manages and delivers high quality technical validation events
Works with regional sales teams to articulate product strategic value
Builds and maintains Blackboard champions in the customer/user community
Provides rapid, accurate responses to questions from sales teams
Develops and delivers responses to RFPs/RFIs
Builds and maintains relationships across the customer's organization
Develops and implements account engagement plans
Manages the customer partnership proactively, monitoring health and identifying risk
Conducts regular partnership reviews with customers

Requirements

Bachelor’s degree (or equivalent) in Business, Information Technology Management, Instructional Design, or other education-related field
Understanding of the application of instructional technologies to varied teaching and learning environments
Understanding of enterprise level IT infrastructure, deployment methodologies, and cloud/SaaS environments
8-12 years of pre-sales experience, preferably in enterprise sales and/or education technology
Strong oral and written communication skills
Exceptional ability to present to small and large groups of people who may have varied roles, experience, and perspectives
Ability to work independently in a geographically dispersed team and be self-motivated
Proven ability to engage effectively at the executive-level
Fluency in written and spoken English.

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pre-sales experienceenterprise salesinstructional technologiesIT infrastructuredeployment methodologiescloud environmentsSaaS environmentsaccount engagement plansRFPsRFIs

Soft Skills

oral communicationwritten communicationpresentation skillsrelationship buildingself-motivationexecutive engagementcollaborationcustomer supportproblem-solvingcustomer advocacy