Anthology Inc

Application Consultant II, D365 CRM

Anthology Inc

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $95,600 - $96,000 per year

Job Level

JuniorMid-Level

Tech Stack

JavaScriptMS SQL ServerSQLSSIS

About the role

  • Serving as the primary customer contact relative to service delivery needs and Management
  • Understanding customer business objectives and managing service delivery expectations
  • Facilitating and coordinating customer and internal stakeholder communication
  • Serving as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise products
  • Configuring, integrating and developing Anthology Reach and Raise business solutions
  • Assisting business owners in translating concepts and requests to written requirement
  • Providing problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
  • Recommending system configurations and proposes business solutions where appropriate
  • Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing
  • Evaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new features
  • Communicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders
  • Performing ad-hoc system training as needed
  • Driving escalated Product support tickets to resolution by coordinating with appropriate internal teams
  • Participating in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practices
  • Documenting customer interactions, solutions provided, and relevant information to support project documentation and knowledge sharing
  • Contributing to process improvement initiatives to enhance the efficiency and effectiveness of customer engagements
  • Creating and updating Salesforce cases for activity management
  • Following existing initiative plans or templates, contributing to and coordinating weekly activity reports and communication
  • This role requires occasional travel

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field or equivalent experience
  • At least 2 years of experience working with Microsoft Dynamics
  • Strong communication and interpersonal skills
  • Executive/Senior Management communication experience
  • Demonstrated strong analytical and logical thinking skills
  • Ability to work independently and with cross-functional global teams
  • Ability to thrive in a fast-paced environment and have a positive attitude
  • Ability to manage and prioritize multiple tasks
  • Ability to learn and adapt quickly to working with new technologies
  • Excellent troubleshooting and problem-solving skills
  • Excellent written and oral communication skills
  • Proven effective listening skills
  • Ability to influence, negotiate, and build consensus
  • Fluency in written and spoken English
  • Preferred: Experience with MS SQL Server scripting or building SSIS packages
  • Preferred: Power Platform experience (PowerApps, Power BI, Power Automate)
  • Preferred: Technical support or system administration experience
  • Preferred: Business analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software
  • Preferred: Experience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM software
  • Preferred: Experience with MS SSRS and Power BI
  • Preferred: Microsoft Power Platform + Dynamics 365 Core certification
  • Preferred: Higher Education industry experience
  • Preferred: Knowledge of MS Dynamics HigherEd Accelerator
  • Preferred: Experience with HTML and JavaScript