Implementation Specialist

• Troubleshooting and Issue Resolution: Diagnosing and resolving complex technical issues related to SIS and CRM customizations and integrations
• Analyzing error logs, system logs, and other relevant data to identify root causes of problems
• Implementing effective solutions to address reported issues
• Upgrade Planning and Execution: Collaborating with customers and internal teams within organization to assess the impact of software upgrades on customizations and integrations
• Developing comprehensive upgrade plans, including testing strategies and risk mitigation measures
• Executing upgrade processes, ensuring minimal disruption to customer operations post upgrade
• Post-Upgrade Recertification: Thoroughly testing customizations and integrations to verify functionality and performance post-upgrade
• Identifying and addressing any issues arising from the upgrade process in the customizations and integrations
• Documenting and communicating the outcomes of recertification activities to customers
• Knowledge Base Management: Contributing to and maintaining a comprehensive knowledge base of troubleshooting techniques, best practices, and common issues
• Sharing knowledge and expertise with the support team to improve overall efficiency and problem-solving capabilities
• Customer Communication: Effectively communicating with customers regarding issue status, resolution timelines, and potential impacts
• Providing clear and concise explanations of technical issues in a non-technical manner
• Building strong relationships with customers, fostering trust and collaboration

Implementation Consultant II

Private Cloud AI Customer Engineer

Senior Implementation Consultant

Implementation Engineer, Level 3