Anthology Inc

Customer Service Advisor

Anthology Inc

full-time

Posted on:

Location Type: Remote

Location: Remote • Alabama, Kentucky, Louisiana, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin • 🇺🇸 United States

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Salary

💰 $13 per hour

Job Level

Mid-LevelSenior

Tech Stack

AWS

About the role

  • Answer ing customer inquiries via phone, chat, and other electronic methods
  • Respond ing to customer requests for product information and assistance
  • Assist ing customers with complaints and billing inquiries
  • Resolv ing customer service issues in a timely and professional manner
  • Utiliz ing computer technology to handle a high volume of calls
  • Work ing closely with team leads, supervisors and contact center managers to ensure customer satisfaction
  • Adher ing to call script and call center policies
  • Compil ing reports
  • Managing customer interactions using provided Amazon Web Services (AWS) tools

Requirements

  • High School diploma or equivalent combination of education and experience
  • Must be at least 18 years old
  • A stable history of employment
  • Willing to accept a temporary assignment
  • Must be able to work full time, 40 hours a week
  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
  • Experience using internet-based browsers such as Chrome, Firefox, Safari
  • Ability to accurately type at least 25 wpm
  • Excellent oral and written communication skills
  • Proficiency in MS Office computer applications, including Word and Excel
  • Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
  • Must reside within an approved state*
  • Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
  • Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
  • 30 Mbps Download
  • 15 Mbps Upload
  • 100ms Ping or less
  • Jitter: 40 MS or less
  • Wi-Fi Connection is permitted
  • The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicebilling inquiriescall handlingreport compilationtyping speedMS OfficeWordExcelinternet browsingAWS tools
Soft skills
communication skillsproblem-solvingteam collaborationprofessionalismcustomer satisfactionadaptabilityattention to detailtime managementinterpersonal skillsconflict resolution
Certifications
High School diplomaC1 English proficiency