Telecom Engineer I
Anthology Careers
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $34 - $65 per hour
Job Level
JuniorMid-Level
Tech Stack
VoIP
About the role
- Administer, monitor, and maintain Avaya Aura Communication Manager, Experience Portal, Session Manager, System Manager, and associated voice applications
- Perform regular upgrades, patches, and updates for Avaya systems, ensuring compliance with vendor recommendations and security standards
- Troubleshoot and resolve Tier 2/3 voice and telephony-related incidents, escalating to Avaya support as necessary
- Design, configure, and manage outbound campaigns (voice, SMS, email) through Avaya POM
- Work with business teams to implement customer engagement strategies, call treatment logic, and campaign reporting
- Optimize campaign performance, dialer pacing, and call completion rates
- Monitor campaign execution and provide operational support to ensure SLAs and compliance requirements are met
- Ensure seamless integration between Avaya platforms, CRM systems, and third-party applications
- Collaborate with IT, contact center operations, and business stakeholders to support engagement initiatives
- Maintain SIP trunking, call routing, IVR flows, and voice gateways
- Maintain accurate technical documentation, configuration records, and change logs
- Generate and analyze system and campaign reports to recommend improvements
Requirements
- Associate's degree in information systems or computer science or equivalent experience
- At least 2 years of experience in telecommunications support
- Knowledge of a range of VoIP Systems including Avaya
- Ability to communicate technical information to non-technical personnel
- Ability to install, configure, and maintain VoIP Systems and related hardware and software
- Knowledge of VoIP Systems, applications, procedures, and techniques
- Knowledge of SIP trunking and routing
- Ability to identify and resolve Telephony System malfunctions and operational problems
- Ability to troubleshoot circuits, local loops, and drops with vendors
- Ability to provide technical training to end users
- Ability to learn and support new systems and applications
- Strong written and oral communication skills
- Ability to work in a team-oriented environment
- Fluency in written and spoken English.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Avaya Aura Communication ManagerAvaya Experience PortalAvaya Session ManagerAvaya System ManagerVoIP SystemsSIP trunkingcall routingIVR flowstelephony troubleshootingcampaign reporting
Soft skills
communication skillsteam-orientedtechnical trainingproblem-solvingcustomer engagement strategiescollaborationanalytical skillsoperational supportadaptabilitydocumentation
Certifications
Associate's degree in information systemsAssociate's degree in computer science