Anthology Careers

Customer Success Manager

Anthology Careers

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $79,000 - $90,800 per year

About the role

  • Ensures that customers see value throughout their entire Anthology journey
  • Develops strong relationships with customers centered on ensuring their success in meeting their business goals using Blackboard
  • Executes prescriptive playbooks based on customer need
  • Conducts partnership reviews with customers to ensure progress on shared business objectives
  • Promotes customer engagement in the online Anthology Community
  • Assists Regional Sales Managers (RSMs) and regional leadership with opportunities for cross-sell, upsell, and expanded services
  • Serves as an internal advocate for the customer
  • Proactively provides next-step support

Requirements

  • Bachelor’s degree or equivalent work experience
  • At least 5 years of related experience in Higher Education, Customer Experience, Customer Success, and/or Education Technology serving the higher education sector
  • Strong customer-service focus and ability to communicate with empathy, sensitivity, and professionalism at all times
  • Excellent oral and written communication skills; proactive and impactful communicator
  • Strong project management skills
  • Ability to work independently and to proactively identify and respond to emerging challenges and changing conditions
  • Proven track record of successfully managing accounts and developing strong customer relationships with all levels of an organization
  • Well-developed problem-solving and critical thinking skills
  • Ability to effectively create, gather, and analyze reports, ability to use data to inform decision-making and develop action plans
  • Ability to multitask and consistently perform under the pressure of deadlines and other demands
  • Highly organized, task-oriented
  • Ability to thrive in a fast-paced, results-oriented, collaborative environment
  • Skilled in building deep relationships and connect with others authentically
  • Proficiency with CRM and/or customer success software
  • Experience managing a large-scale technology transition either at an educational institution or a company
  • 1+ years of experience working in the Blackboard LMS or with Blackboard customers
  • Fluency in written and spoken English.
Benefits
  • Anthology is an equal employment opportunity/affirmative action employer
  • Commitment to diversity, inclusion, and belonging
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysiscustomer relationship managementaccount managementcustomer successproblem-solvingcritical thinkingmultitaskingreport creationtechnology transition
Soft Skills
customer servicecommunicationempathyprofessionalismorganizationcollaborationrelationship buildingindependenceproactivityadaptability