Senior Resource Manager, Creative, Strategy & Client Service

Anthesis Group

Senior Resource Manager overseeing resource planning and operational efficiency across Creative, Strategy, and Client Service teams at a growing global company.

Posted 5/19/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Own and manage day-to-day resourcing across Creative, Strategy, and Client Service teams.
Maintain accurate short, medium, and long-term capacity forecasts.
Balance workloads effectively across departments to optimise utilisation
Proactively identify resource gaps, overcapacity, and hiring/freelance requirements.
Lead weekly resourcing and traffic meetings with department leads.
Ensure projects are staffed with the appropriate skillsets, seniority, and availability.
Build and maintain accurate resource plans across all active and upcoming workstreams.
Ensure resource schedules remain up to date and aligned with changing priorities.
Anticipate future staffing needs based on sales pipeline.
Act as the central point of coordination between resource requests and the departments.
Build strong relationships with department leads to understand team strengths, development areas, and ways of working.
Support a positive agency culture through fair and transparent resource management.
Escalate risks, conflicts, or delivery concerns proactively and constructively.
Monitor and improve team chargeability and utilisation across departments.
Partner with Client Services and Finance to ensure projects are delivered profitably.
Track forecasted vs actual hours and identify risks to project margins.
Support accurate project scoping by providing realistic resource and timing recommendations.
Help drive operational efficiency and improve billable output across the agency.
Produce regular reporting on utilisation, recoverability, profitability, and resource trends.
Manage the sourcing, onboarding, allocation, and offboarding of freelance across Creative, Strategy, and Client Service teams.
Maintain accurate records of freelance bookings, costs, contracts, and performance
Ensure freelance support is aligned with budgets, timelines, and profitability targets
Ensure freelancers are effectively integrated into project teams and workflows.
Build and maintain a strong network of trusted freelance partners and specialist contractors.
Refine and improve resource management processes, workflows, and reporting systems.
Champion best practice in planning, resource management, and timesheet accuracy.
Drive consistency in how resource allocation is managed across teams.

Requirements

What you’ll need

Experience in Resource Management, Traffic Management, or Operations within an agency environment.
Proven experience managing multidisciplinary teams across Creative, Strategy, and Client Services functions.
An understanding of agency commercials, including utilisation and, project profitability.
Excellent analytical and problem-solving skills with high attention to detail and accuracy.
Strong communication and stakeholder management skills.
Ability to manage competing priorities in a fast-paced environment.

Benefits

Comp & perks

- Work within a highly motivated team in an innovative and rapidly growing global company
- Opportunity to have a direct impact and be a key part of the growth and development of the business and the team
- Competitive salary in line with, experience and skills
- Competitive benefits including flexible working, 25 days holiday and two volunteering days off and the day off for your Birthday!
- An opportunity to participate in the Anthesis Employee Participation Plan (EPP), an industry-pioneering employee incentive plan that allows all employees to be rewarded for the growth in the equity value of Anthesis.
- Cooperative, supportive and open working atmosphere.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

resource managementtraffic managementoperations managementcapacity forecastingproject scopingutilisation trackingreporting systemsfreelance managementprocess improvementanalytical skills

Soft Skills

communication skillsstakeholder managementproblem-solving skillsattention to detailrelationship buildingteam managementoperational efficiencyconflict resolutionadaptabilityprioritization