Customer Service Representative

Anthem Blue Cross and Blue Shield

Customer Service Representative for Independence Bank in Owensboro, KY. Engage with customers, manage accounts, and provide assistance with bank products and services.

Posted 4/28/2026full-timeOwensboro • Kentucky • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Greets customers entering the location
Opens new accounts for new and existing customers
Assists customers with routine account related requests, including fund transfers and stop payments
Answers customer inquiries involving bank products and services as well as customer-related policies and procedures
Researches and resolves customer issues, serving as liaison between departments
Promotes and recommends other products and services based on customer needs
Assists customers with requests, such as providing check copies and printed statements
Gathers and maintains up to date customer information, including addresses, phone numbers, and e-mail addresses
Performs work under general supervision

Requirements

What you’ll need

1 year of teller and/or customer service representative experience required
Strong customer service skills
Ability to maintain confidential information
Oral communication skills
Problem solving and situational judgment skills
Time management skills
Organizational skills
Clerical and administrative skills

Benefits

Comp & perks

Independence Bank Teller Certification within 6 months
Completion of Teller Fundamentals and Teller Level Up training within three (3) months
Completion of CSR Foundations training within three (3) months

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceoral communicationproblem solvingsituational judgmenttime managementorganizational skillsclerical skillsadministrative skills