Customer Success Manager

Anteriad

. Reporting to the Senior Director, Customer Success, you will be involved in all aspects of the internal/client support function for Anteriad.

Posted 4/21/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Reporting to the Senior Director, Customer Success, you will be involved in all aspects of the internal/client support function for Anteriad.
Internal and external client-facing resource available for Q and A on all details related to accounts.
The ideal candidate will become the primary resource in this area for our customers, Sales Directors, and Operations team.
Work in tandem with our India and US Operations teams in order to ensure Anteriad can offer true customer support and customer insights.
Identify and escalate situations requiring urgent attention.
Situations requiring escalation could arise from both customer and internal inquiries at any stage of a potential, active, or completed campaign.
Collaborate with sales to develop strategies to help customers see greater success with Anteriad and grow their investments.
Expert utilization and understanding of Salesforce and Qlik, as well as proprietary platforms to execute daily work.
Be responsible for all products sold within their team for both non enterprise and enterprise customers.
Understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter.
Execute and present a wide range of reports including check-ins, campaign summaries, and QBRs.
Assist Customer Success, Sales, Marketing, Operations, and Anteriad Management teams in any support and projects as needed.
Utilize SFDC cases to track campaign status and offer pre-sales support activities.

Requirements

What you’ll need

Seasoned professional experience with 2+ years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment.
Hands on experience with database products and services are essential.
You must be an exceptional communicator with strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability.
Independence: Must have the ability to work on your own without constant direction or supervision.
Self-Starter: Must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.
Motivated: Not satisfied with operating at the status quo, you will continuously seek ways to improve their internal and external contributions to the team.
Must have strong oral and written communication and be able to articulate in a courteous manner.
Adaptability: Must be able to learn quickly and adapt to changing landscapes.
Possess strong problem analysis and problem-solving competencies.
Ability to interact well with team members.
You can quickly learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud.

Benefits

Comp & perks

Flexible PTO & Company Holidays
Flexible Schedule
Continuous Professional Training and Development
Mix Of Collaborative & Independent Work
Community Outreach Opportunities via Anteriad Cares
Professional Global Mentoring Program - Career Guidance From Leadership
Great Benefits For You And Your Family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportdatabase marketingdata-driven solutionsproblem analysisproblem-solving

Soft Skills

exceptional communicatorteam orientationindependenceself-startermotivatedadaptabilitystrong oral communicationstrong written communicationinterpersonal skills