Customer Success Manager

Antenna Group

Customer Success Manager responsible for growing and managing critical customer relationships at Antenna. Collaborating with teams to utilize Antenna's data for customer needs and value.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products. Know their workflows and challenges and where Antenna data can deliver value
Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data
Collaborate with the full commercial team to expand customer relationships and execute on growth strategies. This includes tracking customer health metrics and proactively addressing them with support and in collaboration with the Antenna team
Effectively onboard, guide, and support our customers through the full customer lifecycle. Showcase how Antenna can support strategic decision making.
Be the voice of the customer for the Antenna org – partner closely with the product team to provide quick but comprehensive feedback loops, give inputs that drive prioritization of new product features, etc. At the same time, fully understand the required trade offs and timelines that are needed by the product team

Requirements

What you’ll need

A strong track record in customer success or client service
Experience owning enterprise accounts and consistently exceeding retention quota
Excellent communication especially with technical or complicated products. And, experienced with presenting to and influencing key stakeholders at all levels of an organization.
Thrives in dynamic environments where there is change and ambiguity
2-4 years of relevant experience
Bonus: You are fascinated by the new subscriber economy — streaming and the rest — and have developed deep relationships across the ecosystem
Bonus: Previous experience working inside innovative, high-growth companies trying to disrupt the status quo
Bonus: You have experience working with viewership data

Benefits

Comp & perks

Eligible for company equity

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer successclient servicecommunicationinfluencing stakeholdersonboardingsupportcollaborationadaptabilityproblem-solvingfeedback