Solutions Architect, Technology Operations – Service Delivery

Antares Capital LP

Solutions Architect leading technology operations and service delivery at Antares Capital. Ensuring performance, automation, and support for production ecosystems in a financial services environment.

Posted 6/18/2026full-timeChicago • Illinois, New York • 🇺🇸 United StatesSeniorLead💰 $160,000 - $225,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudDistributed SystemsServiceNow

About the role

Key responsibilities & impact

Lead and evolve Production Support Organization
Ensure reliability, stability, and performance of technology platforms
Build a world-class operational structure driven by automation, data, and continuous improvement
Own end-to-end health of production ecosystem
Establish strong KPI frameworks
Drive automation-first thinking
Manage third-party vendor relationships
Act as command center during incidents and outages
Translate operational gaps and technology opportunities into actionable roadmaps
Collaborate with Engineering teams to ensure fault-tolerant system design

Requirements

What you’ll need

10+ years of technology operations experience
At least 5 years leading L1 and/or L2 production support teams in a complex, multi-platform financial services or enterprise environment
Demonstrated ability to design and operate KPI/SLA frameworks that drive measurable improvements in system availability, MTTR, and incident reduction
Proven track record managing third-party technology vendors and managed service providers
Hands-on experience as incident commander during major outages
Experience building automation-driven support operations using scripting and workflow tools (e.g., Power Automate, ServiceNow workflows)
Awareness of applied AI capabilities relevant to IT operations (AIOps)
Strong execution discipline
Hands-on experience configuring and reporting in ServiceNow
Experience with Control-M or equivalent job scheduling platforms
Strong proficiency with Datadog or similar observability platforms
Experience with Azure Cloud services and cloud operations fundamentals
Solid understanding of distributed systems, fault-tolerant design patterns, and system dependency mapping
Excellent stakeholder communication and relationship management skills
Experience in financial services or similarly regulated industries

Benefits

Comp & perks

Medical, dental and vision coverage
Employer paid short & long-term disability and life insurance
401(k)
Profit sharing
Paid time off
Maven family & fertility benefit
Parental leave (including adoption, surrogacy, and foster placement)
Other voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology operationsKPI frameworksSLA frameworksincident managementautomation-driven support operationsscriptingworkflow toolsdistributed systemsfault-tolerant design patternssystem dependency mapping

Soft Skills

execution disciplinestakeholder communicationrelationship management