Experience Strategy Director

AnswerLab

Experience Strategy Director at AnswerLab driving client experience strategy and managing complex projects. Collaborating with cross-functional teams to influence client-facing strategies and deliver high-quality insights.

Posted 7/25/2026full-timeRemote • Texas • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in experience and product strategy, with a strong focus on synthesizing research and insights into actionable client deliverables. Proven ability to mentor teams, influence stakeholders, and collaborate across functions to drive innovative solutions.

Highest-signal resume keywords

Experience StrategyProduct StrategyJourney MappingService BlueprintsMentoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Research SynthesisStrategic ThinkingProject ManagementWorkshop FacilitationProblem-Solving

Soft Skills

StorytellingCollaborationCuriosityInfluencing

Tools & Technologies

FigmaMiroCollaboration Platforms

Industry Keywords

Client ExperienceCompetitive LandscapeEmerging TrendsEcosystem InsightsIntegrated Solutions

About the role

Key responsibilities & impact

Shape Client Experiences by becoming an expert in each client’s brand, business, customers, market, and competitive landscape
Synthesize qualitative and quantitative research, journey mapping, and ecosystem insights into actionable strategies
Ideate innovative solutions that balance creativity, feasibility, scalability, and measurable business impact
Translate insights into client-ready deliverables, including maps, blueprints, frameworks, and strategic recommendations
Own the development of materials and frameworks and present solutions to clients and executive stakeholders
Monitor emerging trends, technologies, and best practices to continuously refine offerings and client strategies
Collaborate with researchers, designers, product, CX, and business leads to deliver integrated and innovative solutions
Mentor strategists or associates, supporting professional development and project execution
Codify methods, tools, and frameworks to standardize and scale AnswerLab’s experience strategy service

Requirements

What you’ll need

7–10 years of experience in experience or product strategy
Proven ability to work independently and manage projects end-to-end
Experience facilitating workshops and collaborating with cross-functional teams
Strong storytelling, problem-solving, and strategic thinking skills
Demonstrated ability to mentor team members and influence outcomes
Familiarity with strategy and design tools: journey mapping, service blueprints, research synthesis, Figma, Miro, and other collaboration platforms
Experience influencing executive stakeholders
Curiosity and motivation to explore emerging trends, technologies, methods, and tools

Benefits

Comp & perks

Fully remote, with up to 25% travel for client workshops, co-creation sessions, and team collaboration