Research Manager

AnswerLab

Research Manager at AnswerLab leading strategic UX research and managing a team to deliver high-caliber insights. Partnering with clients to shape research solutions that exceed expectations.

Posted 6/20/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $145,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure high-caliber, consistent research delivery across all client touchpoints
Provide in-the-moment and structured feedback to researchers throughout the project lifecycle to drive continuous improvement
Set and uphold the standard for what exceptional research looks like, from kickoff to presentation
Actively participate in hiring and selection of new research talent
Partner with Customer Success Leads (CSLs) on scoping and proposal development and translate client needs into methodologically sound, compelling research
Cultivate a culture grounded in AnswerLab's values: curiosity, courage, accountability, and care
Drive adoption of new approaches and frameworks developed through AnswerLab's Research Innovation function, serving as a bridge between innovation and frontline delivery

Requirements

What you’ll need

5+ years of professional experience leading qualitative UX research in a client-facing environment
2+ years managing or formally mentoring a team of researchers
Experience in a fast-paced, client-driven consulting or agency environment
Demonstrated experience translating research insights into strategic recommendations for senior stakeholders
Well-versed in a wide range of research methodologies, including 1:1 usability studies (in-person and remote), contextual interviews, ethnography, co-design and innovation workshops, journey mapping, unmoderated usability, card sorting, surveys, and more
Experience crafting and evaluating discussion guides, screeners, test protocols, and research reports
Familiarity with AI-augmented research tools and a genuine curiosity about their role in the future of the practice
Bachelor's or advanced degree in Human-Computer Interaction, Psychology, Cognitive Science, Sociology, Statistics, or a related field preferred
Ability to travel approximately 25% of the time to AnswerLab offices, client sites, or offsite locations as needed.

Benefits

Comp & perks

Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

qualitative UX research1:1 usability studiescontextual interviewsethnographyco-design workshopsinnovation workshopsjourney mappingunmoderated usabilitycard sortingsurveys

Soft Skills

feedback deliveryteam managementmentoringstrategic recommendationsclient-facing communicationcuriositycourageaccountabilitycarecontinuous improvement