Account Manager
Ansira
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Montana, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for scheduling client meetings which includes confirming availability with all parties and providing necessary files, details, and agenda beforehand
- Take comprehensive notes during each meeting and provide timely recaps with action items
- Assist with gathering business and project requirements for each project or program
- Participate in internal and external ideation and brainstorming sessions
- Collaborate with Project Management and Delivery teams to ensure projects are brought in on time and within budget
- Own, develop, and update project briefs for new projects
- Gather assets and feedback from both clients and key stakeholders and share the information with the internal team
- Review all content, design, and development deliverables for each project
- Manage organization of multiple repository systems that hold documentation and assets (e.g., SharePoint)
- Proactively follow up with clients on key milestones and deadlines
- Work in tandem with internal teams to achieve overall account success and client satisfaction; manage client-related crisis and daily communications
- Communicate with clients to maintain a clear understanding of client priorities and guide internal teams accordingly
- Conduct weekly/bi-weekly status meetings with the client
- Coordinate with all agency departments and understand departmental capabilities
- Understand the client's business and how Ansira’s work has an impact
- Manage client budgets and monthly billing procedures; communicate any budget variances to client and close gaps
- Manage accounts receivable process for past due accounts
- Escalate red flags for current projects and on-going work to Client Partnership lead and SMEs and develop and lead the plan for resolution
Requirements
- Bachelor’s Degree
- 3 + years’ experience working with client accounts in the beverage alcohol vertical in a fast-paced agency environment; prior advertising/marketing related experience with digital, email, and/or database marketing is highly preferred
- Experience and familiarity working on digital, tech savvy and data driven accounts is required .
- Must understand the fundamentals of marketing and advertising
- Strong Microsoft Office skills (Excel, Word, Outlook, Power Point, One Drive)
- Strong organizational skills, including multitasking and time-management
- Fast paced, multi-tasking, assertive, ability to switch gears quickly, adaptable nature required ; Solution oriented and resolution focused
- Ability to work well under stress of short turn-around deadlines
- Ability to interface with all levels of management, fellow team members, and all internal clients with a high degree of professionalism, strong written and verbal communication skills
- Ability to exercise discretion and independent judgment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdigital marketingemail marketingdatabase marketingbudget managementclient account managementrequirements gatheringcontent reviewdocumentation organizationdata-driven account management
Soft skills
organizational skillsmultitaskingtime managementadaptabilitysolution-orientedresolution focusedprofessional communicationdiscretionindependent judgmentstress management
Certifications
Bachelor's Degree