Customer Success Manager

• Responsible for ongoing day-to-day client deliverables on assigned accounts
• Responsible for execution for client deliverables, orders, and management on assigned accounts
• Manage all aspects of assigned technical and creative projects, including project planning, fact-finding, execution, timing, functionality, troubleshooting, quality, and cost with manager support
• Provide problem recognition, research, isolation, and resolution steps with Manager support
• Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
• Responsible for updating and maintaining client training and knowledge documentation
• Attend and participate in client calls, manage status reports and provide meeting minutes
• Able to identify issues, report and oversee to resolution with Manager support
• Learn to demonstrate a deep understanding of Ansira's product and service offerings and share examples and case studies to support client objectives

Senior Associate, Client Success Delivery

Analyst – Customer Success & Enablement

Corporate Trainer – Freelance

Customer Success Manager

Senior Customer Success Manager

Customer Success Associate