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About the role
Key responsibilities & impact- Support the establishment of productive workflows and team optimization across both US and global teams
- Quality control checks at payment/funding level with accountability to ensure accuracy
- Partner with manager on evaluating team and individual performance, identifying areas of strength and improvement
- Report and track metrics against established department benchmarks (AIM), action planning when necessary
- Develop an advanced knowledge of the assigned program(s) and serve as the day-to-day decision maker for team and program operations
- Lead the implementation of special projects as directed by the client or internal teams
- Work with a wide range of clients and customers (primarily via phone, chat, and email) to understand their marketing needs and resolve escalations independently
Requirements
What you’ll need- Bachelor's degree in business, communication, journalism, marketing or related field
- 3 – 5 years of experience in a fast-paced deadline-driven environment
- Must be willing to work US shift & fluent oral & written English
Benefits
Comp & perks- health insurance
- flexible work arrangements
- professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality controlmetrics trackingdata analysisproject management
Soft Skills
team optimizationperformance evaluationcommunicationproblem-solvingdecision making