Ansira

Client Service Lead

Ansira

full-time

Posted on:

Location Type: Hybrid

Location: Montana • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Support the establishment of productive workflows and team optimization across both US and global teams
  • Quality control checks at payment/funding level with accountability to ensure accuracy
  • Partner with manager on evaluating team and individual performance, identifying areas of strength and improvement
  • Report and track metrics against established department benchmarks (AIM), action planning when necessary
  • Develop an advanced knowledge of the assigned program(s) and serve as the day-to-day decision maker for team and program operations
  • Lead the implementation of special projects as directed by the client or internal teams
  • Work with a wide range of clients and customers (primarily via phone, chat, and email) to understand their marketing needs and resolve escalations independently

Requirements

  • Bachelor's degree in business, communication, journalism, marketing or related field
  • 3 – 5 years of experience in a fast-paced deadline-driven environment
  • Must be willing to work US shift & fluent oral & written English
Benefits
  • health insurance
  • flexible work arrangements
  • professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality controlmetrics trackingdata analysisproject management
Soft Skills
team optimizationperformance evaluationcommunicationproblem-solvingdecision making