Client Engagement Specialist
Ansira
full-time
Posted on:
Location Type: Office
Location: Louisville • Kentucky • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as a primary day-to-day contact for client platform needs, ensuring outstanding service and strong relationship management.
- Anticipate client needs, suggest strategic alternatives, and identify opportunities that support both client goals and Ansira revenue growth.
- Troubleshoot client issues across email, phone, and in-person interactions, ensuring timely resolution.
- Ensure on-time execution of client projects, meeting quality and delivery expectations.
- Responsible for order entry and order management, maintaining accuracy across all submissions.
- Drive platform adoption through education, training, and proactive recommendations.
- Provide actionable insights based on platform usage and marketing performance data to help clients optimize spend and outcomes.
- Provide clients with creative and design consultation, ensuring alignment with brand and compliance standards.
- Lead or support training sessions, workshops, and presentations to enable client teams to fully leverage Ansira’s tools and processes.
- Partner closely with the Strategic Client Engagement Manager and internal cross-functional teams (Creative, Print, Analytics, Media) to align on priorities and deliver seamless client experiences.
Requirements
- 2–4 years of experience in customer service and engagement, marketing consultation, or a related field.
- Strong understanding of marketing strategies (preferably within the BevAlc or consumer goods industry).
- Excellent communication, presentation, and relationship-building skills.
- Experience supporting software or platform adoption in a consultative role.
- Familiarity with creative/design processes and print production; ability to provide guidance on creative needs to aligned design team.
- Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
- Self-motivated, proactive, and solutions-oriented.
Benefits
- Professional development opportunities
- Collaborative environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicemarketing consultationorder managementplatform adoptiondata analysiscreative consultationdesign processesprint productionproject managementstrategic alternatives
Soft skills
communicationpresentationrelationship managementorganizational skillsdetail-orientedself-motivatedproactivesolutions-orientedtrainingcollaboration