Medical Support Assistant – Medical Receptionist

Ansible Government Solutions

Remote Medical Support Assistant scheduling appointments and community care for Veterans at Ansible’s VA healthcare services. Processing referrals, records, calls, and patient information using VA systems.

Posted 8/6/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in appointment scheduling, patient record management, and customer service within a healthcare environment. Familiar with VA systems and compliance with HIPAA and privacy regulations.

Highest-signal resume keywords

Appointment SchedulingCustomer Service ExperienceHealthShare Referral Manager (HSRM)Medical Terminology KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Record ManagementTyping 50 Words Per MinuteBasic Medical TerminologyData EntryConsult ProcessingPatient Demographic ValidationInsurance Information UpdatingAccess Metrics MonitoringCase Documentation

Soft Skills

Clear CommunicationProblem SolvingInterpersonal SkillsAttention to DetailCustomer Service Orientation

Tools & Technologies

HealthShare Referral Manager (HSRM)CPRSVistAMicrosoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft Word

Industry Keywords

VA SchedulingCommunity CareHIPAA CompliancePatient Care CoordinationConsult Management

About the role

Key responsibilities & impact

Schedule appointments according to VA scheduling and consult management directives
Coordinate and authorize Veteran care with community providers when VA services are unavailable or delayed
Process community care consults using HealthShare Referral Manager (HSRM), PPMS, and related VA systems
Perform appointment scheduling, tracking, and pre/post appointment outreach
Screen and answer incoming phone calls
Respond to patient and provider inquiries
Validate and update patient demographic and insurance information
Process and integrate medical records into CPRS and VistA systems
Communicate with VA providers regarding Community Care procedures and requirements
Monitor scheduling reports, recalls, consults, and access metrics
Document and maintain accurate patient records and correspondence
Use Microsoft Office applications including Outlook, Teams, Excel, and Word daily
Provide customer service to Veterans, families, providers, and VA staff
Follow VA privacy, HIPAA, security, and scheduling requirements
Complete an average minimum of 20 cases per day, or as otherwise assigned
Perform other duties as assigned

Requirements

What you’ll need

U.S. citizen
High school diploma or GED
Must live within 50 miles of the facility
Minimum 6 months of customer service experience
Ability to speak clearly, hear, and write English
Computer proficiency with spreadsheets and word processing programs
Ability to type 50 words per minute with minimum errors
No health restrictions affecting job performance
Basic medical terminology knowledge
No sponsorship available
Must be able to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
Ability to lift up to 50 lbs from floor to waist
Ability to lift up to 20 lbs
Ability to carry up to 40 lbs a reasonable distance
Ability to push/pull with 30 lbs of force

Benefits

Comp & perks

Equal opportunity employment
Reasonable accommodation for applicants with disabilities
Remote work arrangement, subject to onsite work if required