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Customer Care Specialist, Overnight
Anserve, Inc.. Provide exceptional service and support across various touchpoints .
About the role
Key responsibilities & impact- Provide exceptional service and support across various touchpoints
- Manage client inquiries, scheduling appointments, and assisting with various script related tasks
- Use Pinnacle or Amtelco platform to support clients by answering calls, addressing questions and complaints, and directing inquiries
- Ensure full understanding of customer accounts prior to taking calls
- Raise concerns before calls go live
- Schedule consultations between callers and clients
- Maintain proper procedures for every account, ensuring timely and accurate appointment booking
- Consistently uphold a high standard of customer service
- Assess and understand various caller situations, demonstrating empathy and problem-solving skills
- Adhere to Anserve’s Quality Assurance policy
Requirements
What you’ll need- High School Diploma or GED Required
- Prior Call Center Experience: Preferred, but not required
- Proven work experience as an Appointment Setter, Call Center, or similar role
- Excellent communication skills including active listening
- Service-oriented and able to discern the caller’s reasons
- Proficient with Amtelco platform, and/or able to learn efficiently
- Optimistic and creative in “getting the job done” when times are difficult
- Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability
- Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement
- Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus
- Bilingual preferred
Benefits
Comp & perks- 401k with up to 4% Employer match
- Health Premium covered generously
- Dental, Vision, Accident, Critical Illness
- Generous PTO package
- Tuition Reimbursement
- Referral Bonus
- Professional Training Environment
- Work with an Award-Winning Team
- Flexible Working Conditions
- Advancement Opportunities
- Manager Development Programs
- Monthly Rewards/ Incentives
- Biannual Industry Rewards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experienceappointment settingcustomer serviceactive listeningproblem-solvingtechnical proficiencycontact center softwareMicrosoft Office
Soft Skills
empathyservice-orientedoptimisticcreativeremote work disciplinecontinuous learningdependability
Certifications
High School DiplomaGED