Customer Care Specialist

Anserve, Inc.

Customer Care Specialist providing exceptional service and support for clients in a remote capacity. Handling inquiries, scheduling, and ensuring a positive experience for callers.

Posted 5/20/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints.
Handling client inquiries, scheduling appointments, and assisting with various script related tasks.
Managing incoming calls, and ensuring accurate and efficient handling of all inquiries.
Offer comprehensive support to callers by understanding their needs, answering their questions, and providing accurate information.
Direct callers’ questions and complaints to the appropriate department or individual, ensuring swift resolution and overall customer satisfaction.
Ensure full understanding of all customer accounts prior to taking calls; raise concerns before the calls go live.
Schedule consultations between callers and clients, ensuring that the appointment is set with the appropriate person, for the reason indicated, and for the appropriate amount of time.
Maintain proper procedures for every account, ensuring timely and accurate dispatching appointment booking.
Consistently uphold a high standard of customer service, promoting a positive and professional customer experience.
Quickly assess and understand various caller situations, demonstrating empathy and problem-solving skills to address their needs.
Abide by Anserve’s Quality Assurance policy, ensuring that interactions meet the company’s standard for quality and professional.
Actively seek feedback and engage in continuous self-improvement to enhance service quality.
Flexibility to take on additional responsibilities as needed to support the team and contribute to the overall success of the Customer Contact Center.

Requirements

What you’ll need

High School Diploma or GED Required
Prior Call Center Experience: Preferred, but not required
Proven work experience as an Appointment Setter, Call Center, or similar role
Excellent communication skills including active listening.
Service-oriented and able to discern the caller’s reasons.
Proficient with Amtelco platform, and/or able to learn efficiently.
Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability.
Disciplined in a remote environment, with a demonstrated dependability.
Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement.
Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus.
Bilingual a plus

Benefits

Comp & perks

401k with up to 4% Employer match
Health Premium covered generously
Dental, Vision, Accident, Critical Illness
Generous PTO package
Tuition Reimbursement
Referral Bonus
Professional Training Environment
Work with an Award-Winning Team
Flexible Working Conditions
Advancement Opportunities
Manager Development Programs
Monthly Rewards/ Incentives
Biannual Industry Rewards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experienceappointment settingcustomer serviceactive listeningproblem-solvingtechnical proficiencycontact center softwareMicrosoft Office

Soft Skills

communication skillsservice-orientedempathyflexibilitydependabilitycontinuous learningself-improvement

Certifications

High School DiplomaGED