Junior Customer Success Analyst
AnSata
full-time
Posted on:
Location Type: Hybrid
Location: Curitiba • Brazil
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Job Level
About the role
- Build customer loyalty, understand and retain customers' needs to propose improvements
- Analyze and propose improvements to departmental processes, ensuring efficiency and strategic alignment
- Conduct satisfaction surveys (NPS, CSAT) and maintain contact with customers to identify needs
- Monitor market trends and tools, keeping internal systems and channels up to date
- Develop and implement strategies for lead acquisition and customer retention
Requirements
- Bachelor's degree in any field
- Entry-level; no prior customer service experience required
- Knowledge of process management
- Familiarity with customer satisfaction metrics (NPS, CSAT)
Benefits
- Flexible meal allowance
- Fully subsidized health and dental insurance
- Education assistance
- Childcare assistance
- Hybrid work arrangement
- Birthday day off
- And more...
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process managementcustomer satisfaction metricsNPSCSAT
Soft skills
customer loyaltyanalytical skillsstrategic alignmentcommunicationcustomer retention