Lead end-to-end delivery of client-facing technical projects, including cloud migrations, Microsoft 365 implementations, infrastructure upgrades, and network deployments
Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, alignment, and expectations
Partner closely with engineering teams to plan, schedule, and execute project work across multiple active engagements
Develop and manage project plans, timelines, milestones, and deliverables while balancing scope, budget, and deadlines
Coordinate internal resources across Remote Support, Systems, Security, and Field Services teams to ensure successful delivery
Identify risks, dependencies, and blockers early, and proactively drive resolution or escalation
Ensure all project work is properly documented, including scope, configurations, decisions, and handoffs to support teams
Manage multiple concurrent projects in a fast-paced environment while maintaining high quality and attention to detail
Provide regular status updates to clients and internal stakeholders, including progress, risks, and next steps
Drive accountability across teams to ensure projects are delivered on time and meet client expectations

Requirements

8–12+ years of project management experience within IT services, managed services (MSP), or consulting environments
Proven experience managing client-facing technical projects involving infrastructure, cloud, or Microsoft technologies
Strong understanding of environments involving:
Microsoft 365, Azure, Entra ID, Intune
Active Directory and endpoint management
Networking fundamentals (firewalls, switches, VPNs, wireless)
Experience managing multiple concurrent projects across different clients and priorities
Strong stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences
Hands-on experience coordinating engineering teams and understanding technical dependencies
Experience with project management tools such as ServiceNow, Jira, or similar platforms
PMP certification preferred; Agile certifications (CSM, PSM) are a plus but not required
Highly organized, detail-oriented, and comfortable operating in a fast-paced, evolving environment.

Benefits

Health, Dental, & Vision
Flexible Spending Account (FSA)
401k
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Life Insurance
Disability Insurance
Paid Parental Leave
Holiday Pay
Flexible Vacation & Sick Days.
Twelve holidays, including a day off on your birthday and work anniversary
Monthly rewards
Spot bonuses for demonstrated excellence
Community and social events
Learning and development
Flexible working life
$100 well-being allowance
Other health & wellness perks.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcloud migrationsMicrosoft 365infrastructure upgradesnetwork deploymentsActive Directoryendpoint managementnetworking fundamentalsrisk managementstakeholder management

Soft Skills

communicationorganizationattention to detailaccountabilityproblem-solvingcollaborationadaptabilityclient managementleadershiptime management

Certifications

PMPCSMPSM