ANP Advanced Network Products, Inc: A Coretelligent Company

Support Engineer

• Manage user onboarding and offboarding, including account creation, permissions, and workstation setup
• Perform Identity and Access Management tasks across Microsoft 365, Active Directory, and Google Workspace
• Handle inbound support requests via phone and ticketing system, resolving end-user issues in a timely manner
• Troubleshoot common issues across: Microsoft 365 (email, groups, permissions), Active Directory (user accounts, security groups, access), Connectivity (VPN, wireless, basic networking), End-user devices and peripherals
• Perform basic system checks and troubleshooting across desktops and servers
• Support virtual desktop environments (VMware Horizon, vSphere) at a basic level
• Maintain accurate and detailed ticket documentation, including steps taken and resolution
• Provide clear and timely communication to clients and internal teams on ticket status
• Follow established processes and workflows while maintaining quality and consistency
• Meet or exceed ticket volume, response time, and resolution metrics

Support Engineer II – Identity & Access Management