Solutions Architect, Data Engineering
Snowflake
Cloud
Client Onboarding Engineer
ANP Advanced Network Products, Inc: A Coretelligent Company
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
MacOSServiceNow
About the role
- Partner with the Project Manager and internal engineering teams to execute all technical aspects of new client onboarding projects.
- Collaborate with fellow Client Lifecycle Specialists to standardize deployment processes and documentation across clients and service lines.
- Deploy and configure Coretelligent’s suite of managed services tools, such as (LogicMonitor, Taegis, Kaseya VSA, Liongard, and ServiceNow)
- Conduct in-depth discovery sessions with clients to gather technical details on network topology, server configurations, endpoints, virtualization, and telephony systems.
- Create clear, scalable technical documentation to ensure internal engineering and support teams have accurate client environment references.
- Review, validate, and enhance existing documentation and configurations to align with Coretelligent’s standards and best practices.
- Communicate proactively and professionally with clients to establish onboarding timelines, manage expectations, and ensure transparent updates throughout the project lifecycle.
- Track and manage all assigned onboarding tasks and milestones in project management tools to ensure timely, accurate completion.
- Identify gaps or risks in client IT infrastructure and collaborate with internal teams to recommend and document remediation steps.
- Monitor newly onboarded clients to confirm successful handoff, ensuring documentation and monitoring tools support a seamless transition to ongoing support.
Requirements
- 3+ years of experience in IT service delivery, client onboarding, or technical implementation within a Managed Services or enterprise IT environment.
- Strong understanding of networking, server infrastructure, virtualization, and endpoint management (Windows and macOS).
- Familiarity with security, monitoring, and automation platforms, including Taegis, LogicMonitor, Kaseya VSA, Liongard, and ServiceNow.
- Proven ability to interpret and document complex technical environments for scalability and cross-team use.
- Excellent communication skills and ability to interact professionally with both technical and non-technical stakeholders.
- Strong multitasking, prioritization, and organizational abilities in fast-paced project environments.
- Proficiency with Microsoft Office 365 (Excel, Word, Outlook) and project management systems.
- Occasional after-hours support may be required for client cutovers or major onboarding events.
Benefits
- Health, Dental, & Vision
- Flexible Spending Account (FSA)
- 401k
- Health Reimbursement Account (HRA)
- Health Savings Account (HSA)
- Life Insurance
- Disability Insurance
- Paid Parental Leave
- Holiday Pay
- Flexible Vacation & Sick Days.
- Fourteen holidays, including a day off on your birthday
- Flexible vacation
- Spot bonuses for demonstrated excellence
- Community and social events
- Learning and development
- Flexible working life
- $100 well-being allowance
- Other health & wellness perks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT service deliveryclient onboardingtechnical implementationnetworkingserver infrastructurevirtualizationendpoint managementdocumentationscalability
Soft skills
communication skillsmultitaskingprioritizationorganizational abilitiesprofessional interaction
