Customer Success Representative

Anova

Customer Success Representative supporting Anova’s Industrial IoT customers in Coimbra. Managing product support, integrations, training, SLAs, and account relationships.

Posted 8/4/2026full-timeCoimbra • 🇵🇹 PortugalMid-LevelSenior💰 €15,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced English proficiency and strong technical support skills, with a focus on customer relationship management and integration of hardware and software products. Capable of managing projects, providing training, and identifying solutions to enhance customer satisfaction.

Highest-signal resume keywords

Advanced English ProficiencyTechnical Support ExperienceCRM KnowledgeProject ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer Relationship BuildingProblem SolvingCommunication

Tools & Technologies

Microsoft OfficeCRM SystemsERP Systems

Industry Keywords

Customer SupportTechnical SupportCustomer TrainingInstallation ManagementSLA Monitoring

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the customer's main point of contact with the organization
Identify and respond to customer needs and ensure successful customer relationships
Assist customers with Anova's hardware and software products
Resolve and monitor customer interference within agreed SLAs
Support customers in integrating products into applications
Build strong customer relationships and promote renewals, increased sales, or new projects
Provide customer training and technical knowledge
Ensure customer data is valid and services are operational
Manage installation and maintenance projects
Identify bugs or software improvements that benefit customers
Proactively alert customers to problems and propose innovative solutions
Provide product and service reports for assigned accounts

Requirements

What you’ll need

Advanced English language proficiency, oral and written
Computer skills, including Microsoft Office
Secondary education equivalent to Level IV of the National Qualifications Framework (preferred)
Experience in Technical Support, Customer Support, or similar functions (preferred)
German, Italian, and/or Spanish fluency (preferred)
Knowledge of CRM and ERP systems (preferred)

Benefits

Comp & perks

Competitive compensation and reward strategies
Health and finance benefits
Recognition and reward
Opportunities for growth and advancement
Opportunities for hands-on experience and development