Be the customer's main point of contact with the organization
Identify and respond to customer needs, ensuring successful relationships
Assist customers with Anova's hardware and software products
Take ownership of, resolve, and monitor customer incidents within agreed SLAs
Support customers in integrating our products into their applications
Build strong customer relationships to promote renewals, upsells, or new projects
Provide product training and technical guidance to customers
Ensure customer data is accurate and that services are operational
Manage installation and maintenance projects; identify bugs or software improvements that benefit customers
Proactively detect issues and propose innovative solutions to resolve them
Provide product and service reports for assigned accounts

Requirements

English — advanced level (spoken and written)
Proficient computer skills (Microsoft Office)
Secondary education equivalent to Level IV of the National Qualifications Framework
Experience in Technical Support, Customer Support, or similar roles
Fluency in German and/or Spanish
Knowledge of CRM and ERP systems

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical SupportCustomer SupportProduct TrainingTechnical GuidanceIncident ResolutionSoftware ImprovementData Accuracy ManagementProject Management

Soft Skills

Customer Relationship ManagementProblem SolvingCommunicationProactive DetectionInnovative Solutions

Certifications

Secondary Education Level IV