Senior Technical Account Manager – SIEM/Security Analytics

Anomali

Technical Account Manager driving adoption of Anomali’s intelligence-native SOC platform for US customers. Leading QBRs, resolving security-technology issues, and translating usage into business value and renewals.

Posted 8/4/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management within the cybersecurity domain, focusing on driving customer adoption and engagement with Anomali Platform. Proficient in presenting technical concepts to senior security leadership and managing enterprise accounts effectively.

Highest-signal resume keywords

Technical Customer Success ManagementCybersecurity TechnologiesSIEM Product ExpertiseStakeholder ManagementExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cybersecurity TechnologiesSIEM ImplementationSOAREDR/XDRNetwork TelemetryLog TelemetryTechnical Problem-SolvingCritical ThinkingGeneral Networking ConceptsCustomer Adoption Lifecycle Management

Soft Skills

Interpersonal SkillsPresentation SkillsTrust BuildingCustomer AdvocacyTeam Collaboration

Tools & Technologies

GainsightSalesforceJIRAAnomali PlatformTechnical Support Systems

Industry Keywords

Enterprise AccountsSecOpsThreat IntelligenceQBRsEBRs

Tech Stack

Tools & technologies

Cyber SecurityFirewallsSplunk

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst-, director-, and CISO-level stakeholders, translating technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
Address customer technical requests and proactively identify and resolve issues
Provide technical advice, guidance, and know-how to ensure successful usage and adoption
Manage customer expectations while holding them accountable
Act as the customer’s advocate and internal champion; promote advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure a smooth transition
Engage with Technical Support to ensure speedy resolution of customer issues
Engage with Engineering to resolve customer-reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; an additional 3 years of relevant experience may substitute for the degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level, including running QBRs/EBRs connecting technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in a SaaS or technology company
Experience with cybersecurity technologies and architectures including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and threat intelligence
Expertise with at least one SIEM product such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various operating systems and relevant log telemetry, including network and identity telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Critical-thinking and problem-solving skills
Ability to work under pressure in a high-tempo operational environment
Exceptional communication, presentation, and interpersonal skills, including explaining technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
Must not now or in the future require employment visa sponsorship to work in the US

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Anomali Website LinkedIn All Job Openings 201 - 500 employees Founded 2013 🔒 Cybersecurity 🤖 Artificial Intelligence ☁️ SaaS 💰 $40M Series D on 2018-01 Cybersecurity
Artificial Intelligence
SaaS Anomali is a leader in modernizing security operations through its AI-powered platform, which integrates security operations and defense capabilities in a single cloud-native solution. Their platform combines ETL, SIEM, XDR, UEBA, and SOAR technologies for enhanced threat detection, investigation, and response. Anomali provides comprehensive tools for threat intelligence, enabling customers to quickly detect, investigate, and respond to threats, all while reducing the costs and complexity of traditional systems. Their products include the Anomali Copilot, Security Analytics, ThreatStream, and a unique cybersecurity marketplace. Anomali is dedicated to innovation in cybersecurity and improving SOC efficiency through AI-driven solutions. Senior Technical Account Manager – SIEM/Security Analytics 🔥 3 minutes ago 🤠 Texas – Remote ⏰ Full Time 🟠 Senior 👮‍♂️ Cybersecurity / Security Engineer 🦅 H1B Visa Sponsor Cyber Security Firewalls Splunk Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst-, director-, and CISO-level stakeholders, translating technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
Address customer technical requests and proactively identify and resolve issues
Provide technical advice, guidance, and know-how to ensure successful usage and adoption
Manage customer expectations while holding them accountable
Act as the customer’s advocate and internal champion; promote advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure a smooth transition
Engage with Technical Support to ensure speedy resolution of customer issues
Engage with Engineering to resolve customer-reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests 🎯 Requirements
Bachelor's degree in Computer Science, Engineering, or a related field; an additional 3 years of relevant experience may substitute for the degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level, including running QBRs/EBRs connecting technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in a SaaS or technology company
Experience with cybersecurity technologies and architectures including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and threat intelligence
Expertise with at least one SIEM product such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various operating systems and relevant log telemetry, including network and identity telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Critical-thinking and problem-solving skills
Ability to work under pressure in a high-tempo operational environment
Exceptional communication, presentation, and interpersonal skills, including explaining technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
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