Anomali

Technical Account Manager, SIEM / Security Analytics

Anomali

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇳🇱 Netherlands

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Job Level

Mid-LevelSenior

Tech Stack

Cyber SecurityFirewallsSplunk

About the role

  • Serve as an Anomali Platform power user; help our customers achieve success with the technology
  • Build strong customer relationships, especially with key customer stakeholders
  • Address customer’s technical requests; proactively identify and resolve issues
  • Provide advice, guidance, and technical know-how to ensure successful usage and adoption
  • Manage customer expectations while holding them accountable
  • Be your customer’s advocate and internal champion
  • Promote advocacy
  • Track key account metrics; communicate progress to internal and external stakeholders
  • Engage with the Onboarding Engineers to ensure a smooth transition
  • Engage with Technical Support to ensure speedy resolution of customer issues
  • Engage with Engineering to resolve customer reported issues
  • Partner with Sales to ensure an exceptional customer experience
  • Engage with Product Management to promote customer feature requests

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.
  • Professional fluency in Dutch and English. Additional regional language skills like German, French or others are preferred.
  • Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas:
  • o SOAR
  • o SIEM
  • o Firewalls
  • o EDR / XDR
  • o Security Controls & Logs
  • Significant experience working in enterprise accounts, SecOps, and Threat Intel
  • Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc)
  • Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc)
  • Experience in managing multiple stakeholders and projects as a lead and team player
  • Customer-first attitude; a listener who is customer-oriented and attentive to their needs
  • Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
  • Works well under pressure with a high tempo of operations
  • Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
  • Experience in using Gainsight, SalesForce, and JIRA preferred
  • Willing to travel up to 25% of the time.
  • Located in and authorized to work in the Netherlands.
Benefits
  • Equal Opportunities Monitoring
  • Special assistance or accommodation for applying
  • Additional language skills are preferred
  • Opportunity for employment advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successsolutions engineeringsales engineeringcybersecurity technologiesSOARSIEMfirewallsEDRXDRlog telemetry
Soft skills
customer-first attitudecritical thinkingproblem-solvingcommunication skillspresentation skillsinterpersonal skillsstakeholder managementteam playerability to work under pressurecustomer advocacy